Manager, Services

See what you can do with Prophix

Finance teams across 100+ countries use Prophix One™ to replace manual processes with intelligent planning, reporting, and automation. We are a globally connected team and we are growing. If you are looking for a role where your work reaches customers across industries and borders, and where the people around you are invested in doing great work, this is worth reading.

We have teams and offices across Europe, North America, Brazil, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organisations that want to plan smarter and move faster.

As Manager, Professional Services, you'll lead a team of Consultants and Solution Architects delivering Prophix One implementations for finance teams across EMEA, balancing hands-on coaching with oversight of project timelines, quality, and client outcomes. You'll join the Professional Services organization within Prophix's broader Customer Success function, working closely with Sales and Delivery leadership to keep engagements on track and clients successfully live on the platform. Your team's execution directly shapes retention and expansion (GRR/NRR) for the accounts you support.  

What You Will Do

Delivery Management 

• Own end-to-end delivery health across a portfolio of Prophix One CPM/FP&A implementation and migration engagements across EMEA/UK — not just schedule adherence, but whether each engagement is on a trajectory to produce a renewable, referenceable customer. 

• Know when to escalate and when not to: distinguish normal implementation friction from early warning signs of scope creep, stakeholder disengagement, or risk to go-live — and raise the right issue to the right person before it becomes a renewal problem. 

• Hold the team accountable to delivery best practices and methodology — not as a compliance checkbox, but as the mechanism that prevents the predictable failure modes (unclear success criteria, weak CS handoff, slipping hypercare exit) that lead to mid-term churn. 

• Actively watch for and intervene on churn risk during delivery — disengaged sponsors, missed milestones, shifting business priorities — and own the corrective action, not just the flag. 

• Keep stakeholders current through both written and verbal updates — concise, data-forward status to clients and to internal leadership (PS, Sales, CS) that reflects real engagement health, not just RAG status on a tracker. 

• Maintain accurate, current data in delivery and reporting tools so portfolio health, capacity, and forecast are trustworthy at a glance — reporting hygiene is a delivery responsibility, not an afterthought. 

• Surface expansion opportunity uncovered during delivery (new use cases, adjacent pain points, underused modules) and route it to Sales/CS with enough context to act on it. 

• Close the feedback loop on scoping: when delivery reveals that an engagement was under-scoped, mis-estimated, or missing key assumptions, proactively flag it to your manager and to Sales so the pattern gets corrected upstream — not just absorbed as delivery pain on this one project. 

• Serve as the senior escalation point for engagement risk, scope challenges, and client issues, bringing judgment on severity and the right next move, not just visibility. 

• Collaborate with Project Managers and Solutions Architects to ensure engagements are scoped, resourced, and executed to plan, and to close out projects as quickly as quality allows. 

• Contribute to delivery methodology, tooling, and process improvement across the EMEA/UK Professional Services organization — particularly where recurring issues point to a gap in the playbook. 

People Management 

• Hire, onboard, develop, and retain a team of Professional Services consultants across EMEA & UK. 

• Conduct regular 1:1s, performance reviews, and career development conversations. 

• Coach the team on judgment, not just mechanics — when to escalate, how to read a stakeholder relationship, how to have the hard conversation early rather than late. 

• Provide hands-on coaching on delivery quality, client communication, and technical problem-solving. 

• Collaborate with the PS leadership team on capacity planning, resource allocation, and cross-regional alignment. 

Client & Stakeholder Engagement 

• Build trusted advisor relationships with key client stakeholders, including CFOs, controllers, and FP&A leaders. 

• Partner with Sales, Customer Success, and Support to ensure seamless handoffs and a cohesive client experience. 

• Represent PS in pre-sales conversations where delivery credibility and scoping input are requi