Job Senior Service Integration
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Senior Service Integration & Supplier Governance Engineer
IS in Groot-Bijgaarden, Belgium APPLY NOWLET'S TALK ABOUT THE JOB
We are looking for a Senior Service Integration and Supplier Governance Engineer to join our team and help managing our external partners.
IT Orchestration governs the shared services on which every store and office depends, including the service desk and business support, network and connectivity, cloud, identity, endpoints and security. These services are delivered almost entirely by external suppliers through a portfolio worth several million euros a year. Because each supplier is accountable only for its own part of the service, a store may still be unable to trade even when every supplier has met its individual service level. This role takes ownership of such cross-supplier issues, coordinates the parties involved and drives them to resolution.
You ensure that Shurgard’s IT suppliers deliver the services and outcomes defined in their contracts, including when one supplier’s performance depends on another’s. You also maintain the department’s vendor register, and the common supplier-governance method used by every IT contract holder. As most of the people you coordinate day to day work for suppliers, you lead primarily through clear expectations, structured follow-up and effective escalation. You are expected to chair supplier reviews independently from your third month in the role and to make decisions within agreed thresholds from your sixth month.
LET’S TALK ABOUT YOUR RESPONSIBILITIES
Service performance
You chair the internal breach review, the monthly service review with each shared-layer supplier and the monthly catalogue and demand review. You co-chair the quarterly business reviews with the Head. You reconcile supplier figures against the service management tool. IT Operations follows up breaches day to day; you decide which breaches count against the supplier, and which exclusions apply, within your thresholds, and chase supplier actions to closure. You chair post-incident reviews with the suppliers involved: request root-cause analyses, reject weak ones and track recurrence. IT Operations brings the facts and the problem candidates.SLA framework and reporting
You own the SLA framework and exclusion codes, the service catalogue and the OLAs between IT teams. You produce the monthly cross-domain service report and draft the quarterly service health page for the Executive Committee.Commercial control
You validate invoices and consumption against contracted scope, including cloud consumption and software licensing. You calculate and claim service credits, and prepare short-payment of disputed amounts.You draft contract amendments and renewals with Legal.
Supplier transition
You run the transition board whenever a service moves between suppliers, and the monthly multi-supplier forum. You draft the interface annex for every new contract, including supplier-produced performance reports. You own the exit checklist used before any service moves to a new supplier.LET'S TALK ABOUT YOU
Department register and method
You own the vendor contract and SLA register, the renewal calendar and the quarterly vendor portfolio review for the whole department. You maintain the minimum contract standard (service levels, credits, exit, interfaces, data protection) and check new and renewed contracts against it. You keep the NIS2 supplier security record and run the data processing agreement gate with Legal and the DPO.
LET’S TALK ABOUT YOUR SKILLS
LET’S TALK ABOUT YOUR PROFILE
You have a bachelor's degree in information technology, Computer Science, Business Administration or a related field, or equivalent relevant experience. You have 12 to 15 years in IT service delivery, service integration or supplier management, including managing multi-vendor outsourced services across several countries. You are familiar with IT Service delivery tools and-
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