Brand Ambassador
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Rôles
Customer Care Specialist (Spécialiste de la relation client – Target : 90 % des clients recontactés)
Assurer un suivi de qualité auprès des clients après la livraison afin de renforcer la satisfaction et la fidélisation.
Exemples d'activités :
- Rappeler les clients après la livraison pour s’assurer de leur satisfaction
- Recueillir leur feedback et anticiper d’éventuels besoins supplémentaires
- Identifier les opportunités de ventes additionnelles ou de recommandations
- ...
Lead Manager (Gestionnaire et qualificateur de leads)
Optimiser le traitement et la répartition des leads entrants pour améliorer la conversion des prospects en clients.
Exemples d'activités :
- Gérer et qualifier les leads entrants (demandes en ligne, showroom, événements, etc.)
- Assurer une distribution efficace aux équipes commerciales en fonction des profils clients
- Suivre la conversion des leads et proposer des actions d’optimisation
- ...
Digital Sales Specialist (Spécialiste des ventes digitales – Source : SAV)
Développer la commercialisation des produits digitaux et accompagner les clients dans leur transition vers les services numériques Mercedes-Benz.
Exemples d'activités :
- Maintenir une relation proactive avec les prospects issus du service après-vente
- Proposer et vendre les produits digitaux Mercedes-Benz (applications, services connectés, extensions de garantie…)
- Accompagner les clients dans l’activation et l’utilisation des services numériques
- ...
Connected Services Promoter (Promoteur du programme Mercedes Me – Confort Data Volume)
Accélérer l’adoption et l’utilisation des services connectés Mercedes Me en sensibilisant et accompagnant les clients.
Exemples d'activités :
- Promouvoir l’activation de Mercedes Me auprès des nouveaux propriétaires
- Accompagner les clients dans la configuration et l’utilisation de leur espace connecté
- Suivre les indicateurs de souscription et proposer des actions pour les améliorer
- ...
Business Performance Analyst (Analyste opérationnel de la marge variable – Bruxelles & Wavre)
Suivre et optimiser la marge variable des ventes en collaboration avec les chefs d’équipe pour garantir la rentabilité des concessions.
Exemples d'activités :
- Travailler avec les chefs d’équipe pour analyser la marge variable des ventes
- Identifier des leviers d’amélioration et proposer des recommandations
- Assurer un reporting régulier pour garantir l’atteinte des objectifs de rentabilité
- ...
Compétences liées
Compétences commerciales
Persuasion
Représentativité
Ténacité
Comportements attendus
Proactivité
Rigueur
Soft skills – Agilité
Innovation
Technolearning
Soft skills – Coopération
Communication
Esprit d'équipe
Soft skills – Décision
Appropriation stratégique
Gestion de la complexité
Synthèse
Soft skills – Efficacité
Engagement
Orientation résultats
Pilotage
Recherche d'efficience
Soft skills – Influence
Négociation
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AE - Brand Ambassador (Sales Associate)
Il y a 1 semaine
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