Aftersales Technical Manager – Belgium

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

Location: Belgium. The role can be based in Brussels, Antwerp or another key business location, depending on operational needs. Frequent travel within Belgium is required to support dealers, authorized repairers and service partners. Occasional travel within Europe may also be required.

Reporting Line: Country Aftersales Manager / European Regional Technical Manager

Position Overview

As BYD continues to grow its passenger car business in Belgium, strong aftersales technical capability is essential to ensure customer satisfaction, service quality, new product readiness and dealer network development.

The Aftersales Technical Manager will act as the key technical interface for the Belgian market. This role is responsible for supporting BYD authorized dealers and service partners in resolving complex technical issues, improving repair quality, increasing first-time-fix performance, supporting technical training, managing field feedback, assisting warranty diagnosis and ensuring technical readiness for new model launches.

The ideal candidate combines strong hands-on automotive technical expertise with structured problem-solving ability, dealer-facing experience and a solid understanding of EV service operations.

Key Responsibilities

1. Technical Support and Complex Issue Resolution

1. Provide daily technical support to BYD authorized dealers, repairers and service partners in Belgium.

2. Support diagnosis and repair of complex vehicle issues, especially EV high-voltage systems, traction batteries, electric drive systems, electrical and electronic systems, ADAS, infotainment, connectivity, software and diagnostic systems.

3. Manage technical escalations from dealers and ensure timely closure of critical cases.

4. Analyze recurring, high-risk or market-sensitive technical issues and provide clear technical findings, diagnostic logic, preliminary root cause analysis and improvement suggestions.

5. Support BYD Europe and headquarters in field investigations, root cause analysis and implementation of technical countermeasures.

2. Dealer Network Technical Capability Development

1. Improve the technical capability, repair quality and standard compliance of BYD’s authorized service network in Belgium.

2. Conduct regular dealer and workshop visits to assess tools, equipment, diagnostic capability, technician skills, repair processes and high-voltage safety compliance.

3. Support technical readiness for new dealer and service partner onboarding, including diagnostic tools, special tools, high-voltage safety, technical documentation, system access and technician training.

4. Ensure dealers follow BYD repair standards, diagnostic procedures, warranty requirements and safety guidelines.

5. Identify improvement opportunities related to repair efficiency, first-time-fix rate and repeat repair rate, and follow up on corrective actions.

3. Technical Training and Knowledge Transfer

1. Identify technical training needs across the Belgian service network.

2. Deliver or coordinate technical training, case reviews and on-site coaching for dealer technicians, service advisors and workshop managers.

3. Support high-voltage safety training, EV repair certification and key role qualification where applicable.

4. Convert real market cases into training materials, technical tips, repair case libraries and best-practice sharing.

5. Promote continuous learning across the dealer ne