Dutch Speaking Customer Service for Banking industry

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Dutch Speaking Customer Service Representative within the Banking industry. This position offers the chance to work with a leading financial institution, providing support and guidance to Dutch-speaking clients.

Responsibilities

• Provide high-quality customer service to Dutch-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to their bank accounts, financial products, and services.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction.
• Educate clients about banking services and assist them in navigating online banking platforms.
• Maintain in-depth knowledge of banking products and policies to provide accurate information.
• Document customer interactions and feedback meticulously to enhance service quality.
• Collaborate with different departments to ensure seamless service delivery to clients.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Previous experience in customer service, particularly in the banking or financial sector.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational and problem-solving skills.
• A willingness to learn and adapt in a fast-paced environment.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks