C005420 Enterprise Directory Service IRRT Principal Technician

Deadline Date: Thursday 8 October 2026

Requirement: Enterprise Directory Service – IRRT Principal Technician

Location: Braine-l'Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 350

Required Start Date: 13 November 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO COSMIC TOP SECRET

Duties & Role: 

Support activities:

• Monitor, operate and administer the DirX Product Family (I.e. DirX Directory, DirX Identity).
• Establish, administer and maintain DirX Directory Synchronization tool parameters and repository tool parameters.
• Develop and implement operating procedures following Purchaser's guidance.
• Respond to user inquiries and technical support (Level 2 and Level 3) requests via NCI Agency's ticketing systems (I.e. ITSM)
• Troubleshoot and diagnose software issues reported by users
• Management, provisioning and implementation of any alternative or superseding software items should the original item be no longer available or no longer supported
• Conduct regular maintenance tasks, such as performance monitoring and optimizations to ensure Continual Service Improvement
• Offer on the job training and documentation to the Level 1 support team for software usage and best practices
• Perform data backups and disaster recovery procedures as described in Administrator Manual
• Collaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities
• Ensure compliance with software license agreements and security protocols
• Provide support in connecting other future affiliates to NEDS (either Master Data Sources or Consumers of data) by performing the necessary configuration and customization of NEDS.
• Execute the processes of Incident Management, Change Management and Release Management, as required, following the NCI Agency procedures.
• Implement small increments or enhancements to the current NEDS application as requested by the NEDS Service Delivery Manager to address specific needs or improve functionality
• Configure DirX to connect additional HR sources as Authoritative Data Source
• Build additional connectors to facilitate the integration with other systems using standard DirX technologies

On-Call Support and Responsibilities: The Contractor's personnel will participate in a rotation-based on-call system with the Purchaser's staff.  On-call activities are considered delivery-based and part of the monthly sprint cycle.

On-Call Rotation Schedule: The schedule will be defined during sprint planning and will outline who is responsible for on-call activities duties each week. On-call shifts will cover critical issues outside the normal working hours. The Contractor's personnel would cover maximum 2 weeks per month.

On-Call Responsibilities: Responding to urgent incidents or requests during the designated on-call hours. Resolving high-priority incidents to ensure minimal downtime and quick resolution. Documenting any on-call activities, including actions taken to resolve issues.

On-Call Deliverables: After each on-call day, a daily status report will be provided on a Purchaser provided SharePoint page containing the following information: Any Issue: Yes / No; Remarks: Summary of the issue and the fix provided. The daily report will be provided no later than 8:30 the following day. A summary of the issues handled and resolutions provided during the on-call period will be submitted at the end of the sprint.

The work will be executed mainly onsite but some sprint will be offsite at other NATO locations. Remote work cannot be performed offsite since the nature and classification of the work which requires the contractor to be present at the office. Nevertheless, incidental requests will be reviewed on a case by case basis

Requirements

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
• Proficiency in design, integration and implementation of directory systems (based on DirX COTS).
• Familiarity with ACP133, Lightweight Directory Access Protocol (LDAP), ITU-T X.500 standards.
• Requires demonstrable expertise in X.500/LDAP directory and directory synchronization products.
• At least 2 years' experience in Identity Management.
• Completion of DirX Identity 1, DirX Identity 2 and DirX Directory courses / certification demonstrating a comprehensive understanding of its functionalities and maintenance requirements.