Cartage Agent

The Cartage Agent is responsible for tactical execution of all cartage-related operations within the district. This role supports cross-product consolidations, deliveries, pickups, and appointment management for import, domestic, and export shipments. The position works closely with warehouse operations, product teams, and service providers to drive on-time performance, shipment visibility, cost control, and a high standard of internal and external customer service.

Tasks

• Support district pickup and delivery operations across all applicable products.
• Coordinate daily dispatching, route execution, and pickup or delivery appointments.
• Proactively communicate with product teams, warehouse teams, and service providers regarding shipment status, issues, and priorities.
• Monitor district cartage KPIs such as on-time performance, service quality, and operational execution.
• Act as liaison between Expeditors operations and cartage providers to resolve exceptions quickly and maintain service continuity.
• Manage diversions to outside carriers when needed and communicate impacts clearly.
• Document and communicate accessorial charges and support cost control efforts.
• Prepare periodic operational reports for branch or district leadership.
• Partner with warehouse operations to align dock activity, freight readiness, and daily execution.
• Serve as an escalation point for local pickup and delivery issues and communicate resolution plans.
• Contribute ideas that improve quality of service, provider performance, and profitability.
• Demonstrate integrity, pride, and professionalism in all interactions.

• +2 years of transportation, local pickup and delivery, distribution, or related logistics experience preferred.

• Effective interpersonal skills with the ability to listen, understand, and communicate clearly and concisely.
• Strong problem-solving, facilitation, and exception management skills.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• High attention to detail and consistent follow-through on tasks.
• Drive for continuous improvement and ability to highlight the value of strong service provider and branch partnerships.
• Fluent in English and French. Dutch is an asset.
• Able to work in 2 shifts (Monday till Friday 6AM-2PM / 11AM-19PM)

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus