Junior IT Support
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As part of the IT team, you will be the first point of contact for end users and help ensure a smooth and efficient IT experience across the organization.
Your responsibilities will include:
- Providing first-line IT support to employees.
- Troubleshooting hardware, software, and Microsoft 365 issues.
- Managing incidents and service requests through the ticketing system.
- Preparing and configuring laptops, desktops, and mobile devices.
- Assisting with onboarding and offboarding activities.
- Escalating complex issues when necessary and following up to resolution.
- Delivering excellent customer service to users at all levels of the business.
- A degree in IT or a first experience/internship in IT support.
- Basic knowledge of Windows environments and Microsoft 365.
- Excellent communication and interpersonal skills.
- Fluent French and a good level of English. Dutch is a plus.
- A positive attitude, willingness to learn, and strong customer-service mindset.
- Team player with a proactive approach to problem-solving.
- Great level of English (fluent speaker)
- The opportunity to join a well-established international company.
- Modern offices located in Brussels city centre with easy access to public transport.
- A dedicated on-site coach and mentor who will support your learning and professional growth.
- Hands-on training and exposure to a wide range of technologies.
- A collaborative and supportive team environment.
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