Expert Genesys Cloud Developer
The Role

We are looking for an experienced Expert Genesys Cloud Developer to contribute to the development, integration, and continuous improvement of customer engagement and contact centre technology platforms.

You will work on solutions supporting customer interactions across voice and digital channels, ensuring seamless integration between contact centre platforms, internal applications, and external services.

Working closely with architects, developers, business stakeholders, security specialists, and project teams, you will translate business requirements into scalable, secure, and maintainable technical solutions.

This role offers the opportunity to take ownership of complex technical challenges, contribute to architectural decisions, and progressively develop towards a Technical Lead position.

Key Responsibilities

1. Development & Platform Integration

• Design, develop, test, and maintain solutions supporting customer engagement and contact centre platforms.
  

• Build and maintain integrations between Genesys Cloud and internal or external systems using REST APIs, web services, OAuth 2.0, and event-driven mechanisms.
  

• Configure and develop customer interaction flows, routing logic, automation, and platform integrations.
  

• Translate business requirements and user stories into scalable, robust, and maintainable technical solutions.
  

• Integrate contact centre technologies with enterprise applications, CRM platforms, and other business-critical systems.
  

• Contribute to the evolution and optimisation of voice and digital customer interaction capabilities.
  

2. Technical Design & Problem Solving

• Participate in technical design discussions and recommend pragmatic implementation approaches.
  

• Assess the technical feasibility, dependencies, risks, and potential impacts of proposed solutions.
  

• Investigate complex technical incidents, identify root causes, and implement sustainable solutions.
  

• Apply software engineering best practices to ensure code quality, maintainability, reliability, and performance.
  

• Contribute to technical documentation, development standards, and knowledge-sharing initiatives.
  

• Support testing activities, release preparation, production support, and monitoring to ensure reliable platform operations.
  

3. Collaboration & Continuous Improvement

• Work closely with developers, business analysts, solution architects, Product Owners, security specialists, and business stakeholders.
  

• Ensure that solutions comply with relevant security, privacy, and quality standards.
  

• Contribute to continuous improvement initiatives acr