Technical Support

About Monni

Monni is a Belgian payment solutions provider offering integrated payment terminals, POS systems, and services. We help businesses simplify payments through reliable, transparent, and easy-to-use solutions, supported by strong local expertise.

Role Overview

As a Technical Support & Installation Technician, you ensure on-site technical interventions. You will be responsible for configuring the software according to each business’s workflow, connecting hardware, training users and providing first-line technical support.

This is a customer-facing role that combines technical installation, problem-solving, training and after-sales support. You will work closely with the sales, product and development teams to ensure every customer has a smooth onboarding experience and receives reliable ongoing support.

Key Responsibilities

1. Installation & Configuration

• Install, configure and maintain payment terminals, Posbel POS software on tablets, terminals and compatible devices.

• Configure customer accounts, menus, products, prices, VAT rates, users, permissions, floor plans, tables and business workflows.

• Set up and test connected hardware such as printers, cash drawers, payment terminals, barcode scanners, tablets, kiosks, KDS screens and call screens.

• Configure network connections, Wi-Fi, local devices and cloud synchronization where required.

• Prepare installations before going on-site to ensure efficient deployment.

2. Customer onboarding & Training

• Train customers and their teams on how to use the terminals, POS, back office, kiosk, e-shop, digital menu and reporting tools.

• Explain best practices for daily operations, including sales, refunds, order management, stock, shifts, payments and reporting.

• Adapt training to different customer profiles, including restaurants, cafés, bakeries, snack shops, retail stores and other businesses.

• Provide clear documentation or setup notes after each installation.

3. Technical Support

• Provide first-line support by phone, WhatsApp, email, remote access and on-site when needed.

• Diagnose and resolve issues related to software configuration, printers, payment terminals, tablets, network connectivity and user errors.

• Escalate complex bugs or technical problems to the product/development team with clear descriptions, screenshots and reproduction steps.

• Follow up with customers after deployment to make sure the system is working smoothly.

4. Quality & Process Improvement

• Maintain accurate records of installations, customer configurations, open issues and completed interventions.

• Identify recurring problems and suggest improvements to the product, documentation or installation process.

• Help create internal checklists, customer guides and support procedures.

• Represent the company professionally during customer visits and support interactions.

Profile

• Experience in technical support, IT installation, POS systems, hospitality technology, retail technology or field service.

• Good understanding of tablets, Android devices, printers, Wi-Fi networks and basic troubleshooting

• Comfortable working directly with business owners and operational staff.

• Strong communication skills and the ability to explain technical topics in a simple way.

• Hands-on, organized and solution-oriented.

• Able to work independently on customer sites.

• Fluent in Dutch or French and/or English is a strong plus.

• Valid driving license.

Nice to have

• Experience with POS/cash register systems, restaurant software or retail management software.

• Experience with payment terminals, receipt printers, kitchen printers, KDS screens or self-ordering kiosks.

• Knowledge of Belgian horeca or retail operations.

• Basic knowledge of networking: IP addresses, routers, Wi-Fi, LAN, Bluetooth.

• Familiarity with remote support tools.

• Interest in SaaS, digital commerce, automation and customer success.

Offer

• We offer a varied and challenging role within a fast-g