French Speaking Solutions Consultant

French Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with an established reputation for connecting exceptional multilingual talent with world-class employers across Europe. With deep expertise in customer support services and a commitment to candidate success, we go far beyond placement — we build careers. At Mercier Consultancy Group, we are proud to champion opportunity, diversity, and professional growth at every step of the journey.

Job Overview

Mercier Consultancy Group is currently recruiting for an exciting French Speaking Solutions Consultant position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a remarkable opportunity for French-speaking professionals to join a dynamic customer support services environment where your language skills and problem-solving abilities will be truly valued. If you are seeking French-speaking jobs that combine career advancement, international exposure, and an outstanding compensation package, this French Speaking Solutions Consultant role represents an ideal next step in your professional journey.

Key Responsibilities

• Serve as the primary point of contact for French-speaking customers, delivering prompt, accurate, and empathetic support across multiple channels including phone, email, and live chat.
• Diagnose customer issues thoroughly, identify root causes, and provide effective, tailored solutions in line with company service standards within the customer support services framework.
• Maintain comprehensive and precise records of all customer interactions, cases, and resolutions using CRM and ticketing systems.
• Collaborate closely with internal teams — including technical, billing, and escalations departments — to ensure seamless end-to-end resolution of complex customer concerns.
• Proactively educate customers on products, services, and self-service tools to enhance their overall experience and reduce repeat contacts.
• Consistently meet or exceed key performance indicators (KPIs) such as customer satisfaction scores (CSAT), first contact resolution (FCR), and average handling time (AHT).
• Contribute constructive feedback and insights drawn from customer interactions to support continuous improvement initiatives within the customer support services team.
• Adhere to all data protection regulations, confidentiality protocols, and quality assurance guidelines at all times.

Requirements

• Native or fluent French language proficiency — both spoken and written — is essential for this role.
• A valid EU passport is mandatory for this position.
• A solid working proficiency in English to facilitate internal communication and reporting within a multicultural team environment.
• Previous experience in customer support services, client relations, helpdesk, or a similar customer-facing role is highly advantageous.
• Strong interpersonal and active listening skills, with a genuine passion for delivering outstanding customer experiences.
• Excellent problem-solving abilities, adaptability under pressure, and a results-driven mindset with attention to detail.
• Comfort working with digital tools, CRM platforms, and standard office software; the ability to learn new systems quickly is a distinct advantage.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience
• Fully Paid Training to set you up for success from day one
• Comprehensive Health Insurance coverage
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation
• Monthly Performance Bonus rewarding your hard work and dedication
• €1,500 Signing Bonus — a one-time welcome reward for all new hires
• A supportive, multicultural, and professionally stimulating work environment in Sofia
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is an adventure that rewards you in more ways than one. Bulgaria is a country of stunning contrasts — from the snow-capped peaks of the Balkan Mountains and Vitosha to golden Black Sea beaches and medieval heritage sites. Sofia, Bulgaria's cosmopolitan capital, is a city that effortlessly blends ancient history with a modern, forward-thinking energy. With mild summers, snowy winters ideal for skiing, and a spring and autumn that are simply breathtaking, Bulgaria offers a quality of life that is as rich and diverse as its landscape. The cost of living is among the most affordable in the European Union, meaning your salary goes significantly further here than in many Western European cities.

Bulgaria's thriving expat community and its reputation as a growing hub for international customer support