Managed Services L2 Cloud Engineer
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Company description
Avanade is a leading digital, cloud and advisory organisation in the Microsoft ecosystem. In Belgium, our cloud infrastructure team helps enterprise customers modernise, operate and improve Microsoft Azure and hybrid environments across managed services scenarios.
Team
You will join a specialised Azure and Infrastructure Managed Services team that collaborates across service delivery, cloud operations, architecture and customer stakeholders. The role combines hands-on engineering with consulting behaviour, ownership, documentation and continuous improvement.
Role overview
As a Managed Services L2 Cloud Engineer, you provide advanced operational support across Azure, hybrid infrastructure, virtual desktop and networking environments. You troubleshoot complex incidents, improve monitoring, automate recurring L2 activities and contribute to project work and customer-facing operational improvements.
Key responsibilities
· Provide L2 operational support and troubleshooting across Azure, on-premises and hybrid infrastructure.
· Support Azure virtual machines, load balancers, Azure Firewall and Kubernetes environments.
· Operate networking services across on-premises and Azure environments.
· Support AVD, Citrix and Remote Desktop Services environments, including migrations and proof-of-concept activities.
· Administer Windows Server, Active Directory Domain Services, Entra ID, Group Policy, Intune, Exchange hybrid and Microsoft 365 services.
· Support VMware, Veeam, Infoblox, Windows Failover Clusters and SQL-related infrastructure dependencies.
· Automate recurring operational tasks using PowerShell and Azure Automation Runbooks.
· Set up and optimise monitoring using Azure Alerts and SaaS monitoring platforms.
· Create operational guidelines, procedures and technical documentation.
· Contribute to FinOps reviews and present cost and optimisation insights to customers.
· Escalate complex issues to L3 specialists with complete diagnostics and collaborate on root-cause resolution.
· Use ServiceNow to manage incidents, service requests, changes and problem records in line with agreed ITIL processes, service levels and operational procedures.
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