Salesforce Solution Engineer

Il y a 9 heures

belgium Cartamundi Temps plein

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Cartamundi is the worldwide leader in “play” solutions, such as playing cards, card & board games, and collectibles & trading card games. Its team of nearly 3,000 people is united in providing every person the possibility to “Live Different, Play Different.” To achieve this, the family-owned company, headquartered in Belgium, operates a global network of design and sales offices and manufacturing facilities, stretching from the US, over Latin America and Europe, to Japan.

The company houses a global brand portfolio that includes a suite of heritage brands such as Bicycle®, Bee®, Copag®, Shuffle® and many locally loved brands. At the same time, Cartamundi is a trusted manufacturing and distribution solutions partner for leading toy and entertainment companies.

Given the Cartamundi printing presses have been running since 1765, the company draws on a rich tradition, whilst at the same time stimulating innovation in digital and hybrid experiences to stay relevant today and tomorrow.

Cartamundi pursues a strategy of sustainable and profitable growth whilst preserving our planet and the company in excellent condition for generations to come.

Learn more about what we do at https://www.cartamundi.com and follow us on LinkedIn via www.linkedin.com/company/cartamundi

Salesforce Solution Engineer

As a Salesforce Solution Engineer, you will join our Customer Engagement team and report to the Customer Engagement Business Partner.

You will be the functional and technical expert for assigned Salesforce capabilities working within our IT organization, translating business needs into sustainable solutions while ensuring reliable day-to-day platform operations. Working closely as trusted IT business partner with Commercial, Marketing and Customer Service stakeholders, you will help optimize processes that enhance customer engagement, commercial effectiveness and operational efficiency.

You will collaborate with Business Partners, Solution Architects, service delivery teams and external implementation partners throughout the entire solution lifecycle, from design and configuration to deployment, support and continuous improvement.

Your function:

Analyze business requirements and translate them into Salesforce and process solution designs.Configure, implement and continuously improve Salesforce capabilities.Maintain assigned Salesforce processes and ensure stable platform operations.Provide user support, training, documentation and knowledge transfer.Execute testing activities and support controlled deployments and releases.Ensure solutions comply with architecture, security, data and operational standards.Support integrations across the enterprise application landscape.Identify opportunities for process optimization and automation.Contribute to continuous improvement initiatives within the Customer Engagement domain.

Your profile:

Required qualifications:

Bachelor's or Master's degree in Information Technology, Computer Science, Engineering or a related field.Minimum 5 years of Salesforce experience in a role such as Administrator, Consultant, Engineer or Solution Specialist.Strong knowledge of Salesforce Sales Cloud and core CRM processes.Hands-on experience with Salesforce configuration, Flows, security, reporting, dashboards and platform administration.Proven ability to analyze business requirements and translate them into practical solutions.Experience with testing, deployments, release management and application support.Strong documentation skills, both functional and technical.Understanding of enterprise integrations and solution lifecycle management.Excellent analytical and problem-solving skills.Strong communication and stakeholder management capabilities.Fluent in English, additional languages are a plus.

Nice to have:

Salesforce certifications.Experience working with business-critical enterprise applications.Exposure to SAP integration scenarios.Knowledge of Customer Engagement, Customer Experience (CX) or Marketing technologies.Interest in solution architecture and broader enterprise solution design.

Our offer:

We offer you a varied position with an attractive package and the possibilities for personal and professional growth.

This is an exciting opportunity to:

Work on a strategic Salesforce platform that supports users around the globe.Play a key role in Cartamundi's Customer Engagement roadmap.Combine project delivery with ownership of stable application operations.Collaborate with international business stakeholders, architects and technology partners.Gain exposure

Salesforce Solution Engineer

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Salesforce Solution Engineer

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