Collection specialist

Collection specialist

Entity: Daikin Europe HQ Job Category: Finance and Accounting Location:

Oostkamp, West Flanders, BE

Job Requisition ID: 2708

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology.

DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region.

📍 Oostkamp, Belgium
🏢 Finance Department
📄 Full-time

Your Impact

As Collection Specialist, you play a critical role in safeguarding cash flow and minimizing credit risk. You are not “just collecting payments” — you actively manage a portfolio of customers, detect risks early, resolve disputes efficiently and collaborate cross-functionally to protect the financial health of the business.

You operate at the intersection of Finance, Sales, Logistics and Customer Service, ensuring that outstanding receivables are managed professionally and strategically.

Your Responsibilities

Daily Operational Management

Daily contact with customers regarding outstanding invoices, supported by a structured collection worklist

Register customer disputes in SAP and trigger the appropriate internal resolution flow

Initiate and follow up internal communication with Sales, Logistics and Service to resolve disputes efficiently

Send copy invoices and customer statements upon request

Support customers in clarifying open invoices that could not be cleared automatically

Propose and agree on payment plans (subject to manager approval)

Report customer refund requests (e.g. double payments)

Ensure clean and accurate customer statements (unallocated amounts, small differences, resolved but unpaid disputes, etc.)

Safeguard the quality of customer master data (address details, contacts, email information)

Provide backup support for fellow Credit Controllers

Risk Management & Reporting

Monitor aging reports and analyze payment behavior

Identify potential credit risks and escalate to the Credit Manager

Propose initiation of debt collection procedures or claims to the Credit Insurer

Inform the Credit Analyst about required credit limit increases

Actively contribute to achieving credit control KPIs and departmental targets

Follow up on ad hoc requests from the Credit Manager

Your Profile

Education & Experience

Bachelor’s degree in Finance, Accounting, Business Administration or equivalent

First experience in credit control, accounts receivable, finance administration or customer service is a strong asset

Knowledge of Belgian debt collection frameworks is a plus

Technical Skills

Solid understanding of credit and collection processes

Basic accounting knowledge (reconciliations, financial transactions, account statements)

Experience with ERP systems, preferably SAP is a plus

Strong analytical mindset with the ability to detect payment trends and risks

Communication Skills

Confident and professional communicator in Dutch, English and French

Able to negotiate firmly yet respectfully

Skilled at managing objections and de-escalating tense situations

Clear and structured in written communication

Personal Competencies

Persistent and resilient in follow-up

Highly organized and able to manage multiple accounts and deadlines

Detail-oriented and structured

Autonomous, proactive and solution-driven

Team-oriented with a collaborative mindset

High level of integrity and discretion

Why Join Daikin Europe?

Work from our European HQ in Oostkamp within an international environment

Take ownership in a role with real financial impact

Develop expertise in credit risk management within a structured multinational context

Grow professionally in a stable, innovative and forward-looking organization