Services ISR Engineer
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At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling, and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time Services ISR Engineer in Charleroi we’re looking for?
Your role
Take on a new challenge and apply your technical and service engineering expertise in a cutting-edge field. You’ll work alongside collaborative and innovative teammates.
You'll play a key role in ensuring the successful delivery of Integrated Support and Reliability (ISR) work packages, contributing to the development of greener, smarter mobility solutions. Day-to-day, you’ll work closely with teams across the business (such as Product Line Services, project teams, and ISR representatives), manage ISR processes, and ensure quality, cost, and delivery (QCD) commitments are met, and much more.
You’ll specifically take care of coordinating ISR activities across projects and ensuring compliance with ISR management plans, but also driving continuous improvement through lessons learned and best practices.
We’ll look to you for:
- Identifying and monitoring workload forecasts for ISR work packages and securing adequate staffing for ISR and Service Engineering teams
- Managing customer requirements in compliance with applicable reference libraries
- Reviewing ISR management plans and assuring the application of ISR Design Reviews
- Producing ISR work package KPI dashboards in line with Product Line Services guidelines
- Coordinating with other teams to implement ISR processes within new build projects
- Ensuring timely and quality delivery of ISR elements, including Special Tools and Digital Modules for Maintainers
- Collaborating with internal customers to address delivery plans, risks, and challenges
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