Sales Support Administrator

Il y a 2 jours

Courcelles, Région wallonne, Belgique Michael Page Temps plein

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As Sales Support Representative you are responsible for following tasks:

You will be responsible for the entire order-to-cash process; from order processing and follow-up to shipping, invoicing and after sales
Configure the most optimal container/truck load
Provide support to the Account Managers in your region
Product & Pricing Management: propose equivalent products to customers, give discounts on the gross price, prepare price lists, ... in consultation with the account managers
You act as a central point of contact for the distributors in your region
You are the key figure between the internal organization and the customer. You will have to coordinate on a regular basis with various internal departments (traffic department, production, sales, marketing ...)
You will work in close contact with production to avoid peaks in the productions and supply chain
You will be responsible for the shipments (preparations of the needed documents, arrangement of the shipments, follow-up,...)
Handle Letters of Credit
Daily customer contact in which you will be responsible for implementing and translating the commercial strategy: upselling / cross-selling, pushing marketing & promo actions, collecting & mapping customer information in the CRM, ...

You will report to the Sales Support Coordinator of your region.

You have relevant experience in Customer Service positions (order to cash) or you are a motivated junior profile with interest in export
You speak fluent English and French, knowledge of Dutch is a plus
You like internal (traffic department, sales, marketing) and external (clients, distributors) contact
Diplomatic and assertive communication style
You are a born problem solver
You are a result oriented team player
Accurate and stress-resistant