IT Coordinator

Application & Service Management

• Act as the primary point of contact for business applications.
• Coordinate IT service delivery throughout the entire lifecycle, including incidents, changes, releases, and performance management.
• Oversee and monitor Joiner, Mover, and Leaver (JML) processes.
• Manage external suppliers, including service levels, contracts, costs, quality, and performance.
• Facilitate collaboration between business stakeholders, international IT teams, and service providers to deliver sustainable and effective solutions.
• Ensure accurate documentation and compliance with group IT governance and control frameworks.

IT Infrastructure, Network & Digital Workplace

• Coordinate infrastructure and digital workplace services in partnership with international IT teams and external vendors.
• Monitor the quality and availability of workplace technologies, including hardware, networking, and telephony services.
• Oversee incident management processes and ensure timely escalation to the appropriate teams.
• Support the alignment of global IT standards and processes with local operational requirements.
• Represent the local organization within international IT communities and initiatives.

Project Management & Product Ownership

• Coordinate and follow up on IT projects involving internal stakeholders and external partners.
• Translate business requirements into practical IT solutions, acting as the bridge between local business needs and the central IT roadmap.
• Ensure successful implementation and delivery of technology solutions within agreed timelines and scope.
• Manage project scope, planning, risks, and stakeholder expectations.
• Build and maintain strong relationships with international colleagues and key stakeholders.
• Identify opportunities for process optimization, innovation, and service improvement.

IT Governance, Compliance & Administration

• Monitor IT-related expenditures, invoices, and budgets.
• Contribute to IT risk and control frameworks, including regulatory requirements such as DORA, GDPR, and MiFID II.
• Ensure IT services comply with internal policies and external regulatory obligations.
• Monitor and continuously improve IT processes within the local business environment.
• Serve as a point of contact for audits and compliance-related activities.
• Support Business Continuity initiatives through planning, testing, and safeguarding critical business processes.

• Bachelor's degree or equivalent through relevant experience.
• At least 5 years of experience in an IT-related role.
• Good knowledge of Microsoft technologies, including SharePoint, Teams, Outlook, Word, and Excel.
• Understanding of IT infrastructure, networking, and cloud environments is considered an asset.
• Strong service-oriented mindset with the ability to coordinate and drive initiatives forward.
• Excellent stakeholder management and relationship-building skills.
• Able to connect people, facilitate collaboration, and navigate across different levels of an organization.
• Strong organizational and administrative skills with great attention to detail.
• Quality-driven with a focus on service continuity and operational excellence.
• Strong communication and teamwork skills.
• Fluent in Dutch and English; knowledge of French is a strong advantage.

• A broad andimpactful IT coordination role with significant responsibility.
• The opportunity to work at the intersection of technology, business, and governance.
• A collaborative environment that encourages innovation and continuous improvement.
• The agility and accessibility of a local organization combined with the resources of a larger international group.
• Short decision-making lines and approachable leadership.
• A people-focused culture built on teamwork, trust, and professional development.
• A personalized development path with both formal training and on-the-job learning opportunities.
• Flexible working arrangements.
• A competitive salary package and attractive fringe benefits in line with the financial services sector.