Senior SAP Field Service Management

Job description

Part-Time 3/5 | Hybrid | Esplanade René Magritte, 20 – 6010 Couillet

About the Role

We are looking for a Senior SAP Field Service Management (FSM) Consultant to act as the functional reference for SAP FSM within a digital transformation programme for public water operators in Wallonia. The role focuses on end-to-end Field Service vision, integration of field processes with the SAP ecosystem, and coaching junior team members.

The consultant will design, configure, evolve and support SAP FSM while ensuring optimal integration with SAP PM, MM, FI, HR and custom developments. The role covers the full journey from business requirement gathering to production go-live.

Main Mission

As the organisation’s SAP FSM specialist, you will deliver technical and functional expertise in SAP Field Service Management: design, configuration, evolution and support of SAP FSM, with strong integration to SAP PM, MM, FI, HR and specific developments. You will also actively drive skills development and autonomy of junior colleagues.

You will support business stakeholders from needs expression through to production.

Key Objectives

1. Operational Expertise

Take functional responsibility for SAP FSM and become the internal reference on planning, dispatching, mobile applications, field intervention execution and integration with SAP S/4HANA.

2. Coaching and Knowledge Transfer

Support junior profiles daily through tutoring, peer reviews and co-working. Build and run skills-development paths (workshops, best-practice sharing, practical cases). Assess technical progress and identify additional training needs. Encourage autonomy through a coaching posture: questioning, constructive feedback and progressive delegation.

Key Responsibilities

• Lead the design and evolution of the SAP FSM solution.

• Analyse business needs and define functional solutions.

• Optimise planning and dispatching processes for field teams.

• Configure FSM activities, skills, SLAs, workflows and business rules.

• Support deployment of technician mobile applications.

• Ensure FSM integrations with SAP PM, MM, FI, HR and peripheral applications.

• Write functional specifications for ABAP, API, CPI and BTP developments.

• Ensure testing, quality, documentation and N2/N3 support.

• Develop junior team members through knowledge sharing and training-needs assessment.

• Train users and support change management.

Required Skills and Weighting

SkillExpected LevelWeightSAP FSMExpert70%SAP PMVery good15%SAP MMGood5%SAP FI/HRGood5%ABAP / IntegrationGood5%

Mandatory SAP FSM Expertise

• Minimum 5 years of practical experience with SAP FSM.

• Demonstrated experience with the Planning & Dispatching Board.

• Strong command of FSM Mobile Applications.

• Advanced configuration of activities, teams, skills and SLAs.

• Knowledge of Smartforms, Workflows and Business Rules.

• Experience with SAP FSM Cloud integration with SAP S/4HANA.

• Participation in several FSM deployment or transformation projects.

Eliminatory Criteria

• No significant SAP FSM experience.

• Profile mainly SAP PM without FSM mastery.

• No experience integrating FSM with SAP.

• No experience in support or deployment of field solutions.

Values Sought

• Collaboration and knowledge sharing.

• Sense of public service.

• Results orientation and continuous improvement.

• Autonomy, responsibility and pragmatism.

• Innovation serving field users.

Mission Conditions

• Duration: 6-month mission.

• Start date: upon assignment.

• End date: 30/06/2027.

• Workload: Part-time 3/5, i.e. 3 days per week, totaling 78 days over the 6-m