Onsite Support

As an IT Onsite Support, you will play a key role in supporting both store operations and corporate services. Acting as a first point of contact for IT-related issues, you will help ensure the smooth functioning of business-critical systems while contributing to continuous improvement initiatives:

• Provide 1st and 2nd line IT support to stores and central services, primarily remotely and occasionally on-site.
• Monitor the performance and availability of Point-of-Sale (POS) systems and coordinate issue resolution with internal or external stakeholders.
• Ensure accurate ticket logging, tracking, and follow-up through the company's service desk platform.
• Contribute to the maintenance and enhancement of POS and ERP-related functionalities.
• Create, update, and maintain user documentation and operational procedures.
• Participate in the development and enrichment of the internal knowledge base.
• Identify potential risks, recurring issues, and opportunities for process improvement.
• Support testing activities and system enhancements as your expertise develops.

• Strong motivation to learn and develop expertise in business applications and IT systems.
• Hands-on, proactive mindset with a customer-focused approach.
• Ability to work collaboratively while taking ownership of assigned tasks.
• Open to feedback and continuous improvement.
• Experience with Microsoft Dynamics NAV / Business Central is mandatory.
• Experience within a retail environment is a plus.
• Fluent in Dutch. French & English are an advantage.
• Willing to participate in an on-call rotation system (with appropriate compensation).
• Eager to learn and grow within a dynamic team environment.

• Permanent full-time employment contract.
• Challenging and varied role with a high degree of responsibility and autonomy.
• Opportunity to join a growing organization undergoing significant digital transformation.
• Supportive environment with strong opportunities for professional development.
• Hybrid working possibilities after the onboarding and training period.
• Competitive salary package based on experience and qualifications.
• Attractive fringe benefits, including:
  • Company car
  • Fuel card or mobility solution
  • Meal vouchers
  • Additional benefits package