Associate Director Medical Information – Customer Management

For the expansion of our Medical Information Team, argenx is looking for an Associate Director Medical Information – Customer Management

PURPOSE OF THE FUNCTION

The Associate Director of Customer Management will support Medical Information activities in Europe, Middle East, and Africa. This role will ensure timely and accurate responses are provided to unsolicited medical and clinical inquiries from healthcare professionals, patients, clinical sites and other healthcare organizations. This position will report to the Director, Medical Information.

ROLES AND RESPONSIBILITIES

Develops accurate responses to medical information requests from internal and external customers through the MI Response Center, email, fax and websites for Europe, Middle East and Africa in a timely manner

Assists in the documentation of the inquiries and responses accurately and completely comply with relevant Standard Operating Procedure (SOP)/ Work Instruction and regulatory guidelines

Ensures that adverse events and product quality complaints are processed in accordance with company SOPs

Responsible in the creation, review and maintenance of MI documents by ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs

Ensure the highest degree of quality and medical accuracy for all outputs developed

Liaise with publications and clinical development groups to develop and maintain timely and relevant product expertise

Perform critical analysis and synthesis of internal/external literature related to argenx products and therapeutic areas of focus

Supports internal teams by providing literature reviews and medical and scientific information related to argenx therapeutic areas

Exhibits broad knowledge of assigned therapeutics areas, product labelling and regulatory guidance

Assists in maintenance of relevant knowledge repositories, including medical information responses and publications

Appropriately liaise with Drug Safety and Quality regarding adverse events and product complaints, ensuring systematic capture and timely reporting

Manages materials through the EMEA medical, legal and regulatory review process as appropriate

Complete all work in accordance with regulatory requirements, industry standards, and argenx policies

Serves as medial affairs liaison to cross-functional groups for the incorporation of current medical/scientific information into department documents and processes

SKILLS AND COMPETENCIES

Able to effectively network and partner with internal and external stakeholders and embrace cross-functional working

Strong operational capabilities, eye for detail and commitment to advance and adhere to processes

Able to identify inquirer’s questions and formulate and communicate an accurate response

Able to search the published medical literature, evaluate published scientific information and create balanced and informative responses

Understand and demonstrate the importance of providing superior customer service to all clients to support the business

Excellent communication skills: verbal, written and when giving presentations

Able to thrive as part of a team and when working independently

Proven track record of delivering results that meet or exceed targeted objectives

Detailed understanding of industry regulations and practices relating to medical information within Europe

Ensures compliance and inspection/audit readiness

EDUCATION, EXPERIENCE AND QUALIFICATIONS 

PhD or PharmD or healthcare qualification (PharmD, PhD preferred)

3+ years industry experience, working with medical information required

Experience in rare diseases is preferred

Experience in componentized content creation and content management system is preferred

Experience managing medical information vendors

Experience in inquiry management systems

In addition to English, fluency in one or more European languages is preferred

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Note: The recruiter will share the locally applicable annual base salary hiring range, provided in your country’s currency, during the recruitment process. This information will reflect market conditions, role scope, and internal guidelines specific to your location.

This job is eligible to participate in our short-term and long-term incentives program.

The hiring range displayed above is the range of possible base pay compensation that argenx believes in good faith it will pay for this role at the time of this posting. The hiring ra