IT CRM Technical Lead
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Make your mark for patients
We are looking for an IT CRM Technical Lead who is collaborative, innovative and solution-oriented based in our HQ office in Brussels, Belgium.
About the role
As an IT CRM Technical Lead, you will play a key role in shaping the future of our global customer engagement technology ecosystem. You will lead the architecture and evolution of our customer relationship management platform while supporting a major transformation to next-generation technologies. Working at the intersection of business, data, digital engagement, and artificial intelligence, you will help create secure, scalable, and data-driven solutions that enable better engagement with healthcare professionals and ultimately support improved patient outcomes.
Who you'll work with
You will be working in a team that partners closely with commercial, medical, marketing, data, and digital technology colleagues worldwide. You will collaborate with product owners, enterprise architects, data specialists, artificial intelligence experts, external technology partners, and delivery teams. Together, you will drive innovation, ensure platform excellence, and deliver technology solutions that support global business priorities.
What you'll do
Interested? For this role we're looking for the following education, experience and skills
Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, Data Science, or a related field, or equivalent professional experienceAt least 8 years of experience delivering enterprise technology solutions, including customer relationship management architecture, platform leadership, or solution design responsibilitiesStrong understanding of customer relationship management processes, customer engagement technologies, digital channels, integrations, and enterprise platformsProven experience designing end-to-end technology architectures with a focus on scalability, security, compliance, performance, and business valueExperience working with cloud platforms, application programming interfaces, system integrations, identity management, and modern software delivery practicesKnowledge of artificial intelligence-enabled solutions, data platforms, and governance principles, including responsible and secure adoption of artificial intelligence technologiesExcellent communication and stakeholder management skills, with the ability to bridge business and technical audiences in a global environmentFluent in EnglishAre you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you
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