French Speaking Player Support for Riot Games Account

French Speaking Player Support Specialist for Riot Games Account

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional talent with world-class organisations across a wide range of industries. With a strong presence across the continent and a reputation built on integrity, expertise, and results, we specialise in placing multilingual professionals in roles where they can truly thrive. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.

Job Overview

Are you a passionate gamer with a flair for helping people and a native or fluent command of the French language? Mercier Consultancy Group is proud to present an outstanding opportunity for a French Speaking Player Support Specialist for Riot Games Account position in Bulgaria — one of the most exciting French-speaking jobs available in the Gaming & Esports industry right now. Based on-site in the vibrant capital city of Sofia, you will be joining a dynamic international team dedicated to delivering exceptional player experiences for one of the world's most iconic gaming brands, Riot Games. This is your chance to turn your love for gaming into a rewarding professional career with a fully paid relocation package, a generous signing bonus, and outstanding long-term prospects.

Key Responsibilities

• Provide high-quality, empathetic player support to French-speaking users of Riot Games titles including League of Legends, Valorant, and other flagship Gaming & Esports products, via live chat, email, and ticketing systems.
• Investigate, troubleshoot, and resolve in-game technical issues, account access problems, payment disputes, and gameplay queries in a timely and professional manner.
• Maintain a thorough and up-to-date knowledge of Riot Games' product portfolio, ongoing patches, updates, and events within the Gaming & Esports ecosystem.
• Escalate complex or sensitive player cases to the appropriate internal teams while ensuring seamless communication and follow-up with the player throughout the resolution process.
• Accurately document all player interactions, issues, and resolutions within the case management system to support quality assurance and data reporting.
• Uphold and actively promote Riot Games' community standards and fair play policies, identifying and flagging potential breaches of conduct or terms of service.
• Collaborate with colleagues across multilingual support teams to share best practices, contribute to knowledge base articles, and drive continuous improvement in the player support experience.
• Meet and consistently exceed individual and team KPIs including first contact resolution rates, player satisfaction scores (CSAT), and response time targets.

Requirements

• Native or fluent French language proficiency (both spoken and written) is absolutely essential for this role — all player interactions will be conducted in French.
• A good working knowledge of English is required for internal communication, training materials, and team collaboration.
• Valid EU passport or the legal right to work and reside within the European Union (mandatory requirement).
• A genuine passion for gaming, esports, or the broader online entertainment industry; hands-on experience with Riot Games titles is a significant advantage.
• Previous experience in a customer support, player support, or help desk environment — ideally within the Gaming & Esports sector — is preferred but not strictly required for motivated candidates.
• Strong written and verbal communication skills with the ability to convey empathy, clarity, and professionalism in every player interaction.
• Excellent problem-solving abilities, a patient and solution-focused mindset, and the capacity to manage multiple cases simultaneously in a fast-paced environment.
• Willingness to relocate to Sofia, Bulgaria, and work fully on-site as part of a collaborative, high-energy international team.

Benefits

What We Offer

• Competitive Monthly Salary aligned with industry standards in the Gaming & Esports support sector
• Fully Paid Training Programme to ensure you are fully equipped and confident from day one
• Comprehensive Health Insurance for your peace of mind
• Fully Paid Relocation Package covering your return flight, airport transfer, and hotel accommodation upon arrival in Sofia
• Monthly Performance Bonus rewarding your dedication and outstanding results
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining the team
• A modern, inclusive, and energetic workplace immersed in the world of Gaming & Esports
• Clear career development pathways and progression op