2026-0138 Configuration Management Implementation Support

Request for Quotation 2026-0138

Deadline Date: Tuesday 06 October 2026

Requirement: Configuration Management Implementation Support services for the ITM Recovery project

Location: 50% on-site NCI Agency Braine L’Alleud (Belgium) – 50% off-site

Note: From mid-2027, NCIA will move from Braine L’Alleud to a new location in Zaventem, Brussels.

Period of Performance: As soon as possible but not later than 20 October 2026 until 31 December 2026, with possibility to exercise the following options: 2027 Option: 1 January until 31 December 2027; 2028 Option: 1 January until 31 December 2028.

Required Security Clearance: NATO SECRET

1. INTRODUCTION

The ITM Recovery Increment 1 (ITM RC1) project will replace the legacy Automated Information Systems (AIS) NS classification network with a modernized ITM Operational Network (ON) at NS in a private cloud across the NATO Command Structure (NCS). The project structure includes 15 Work Packages, organized in 4 pillar teams with about 30 people interacting daily with each other and externally too. This RFQ falls under WP01 Project Management scope.

2. OBJECTIVES

NCI Agency seeks an experienced Configuration Manager to establish and maintain configuration management discipline across its project portfolio. The role will ensure that all assets — technical, documentary, and procedural — are accurately identified, baselined, and controlled throughout their lifecycle.

3. SCOPE OF WORK

3.1 Role and Responsibilities

The Configuration Manager will be responsible for:

• Applying the configuration management framework of the Organisation’s delivery methodology and tooling.
• Maintaining the project and Enterprise Configuration Management Database (CMDB) or equivalent register across all active Work Packages.
• Defining and enforcing configuration identification, baselining, change control, status accounting, and audit procedures.
• Integrating configuration management with the change control and release processes.
• Conducting periodic configuration audits to verify alignment between physical and recorded assets.
• Producing configuration status reports for project and programme boards.
• Supporting project teams in applying configuration management practices consistently.
• Supporting project in hand over – take over activities between other contracts to project team to agency teams and back, depending on project implementation phase.
• Liaising with the PMO, technical leads, and suppliers to manage configuration items across boundaries.

3.2 Detailed Configuration Data Management Duties

In addition to the responsibilities listed above, the Configuration Manager shall maintain the relevant configuration data and supporting documentation for the ITM Recovery project. This includes, but is not limited to:

• Maintaining, including adding, changing and removing, Bills of Materials for Purchaser Requisitions and other agreed project configuration items.
• Maintaining and updating rack elevation configurations.
• Maintaining equipment port identification documentation.
• Maintaining cabling diagrams and cable connection documentation.
• Verifying configuration data against Patch Manager and the Configuration Management Database / CMDB, or equivalent authoritative register.
• Maintaining version control and historical records for the above products.
• Creating configuration reports and other related reports as required by the project.

3.3 Deliverables

The Configuration Manager will work alongside senior leadership to support delivery and facilitate transition to operations.

Deliverables

• Current state assessment & gap analysis.
• Configuration management plan (framework, tooling, processes).
• CMDB / configuration register operational.
• Change control integration documented and active.
• Configuration audit programme established.
• Configuration status reporting embedded in governance cycle.
• Handover & knowledge transfer pack.

The Contractors will be part of a team and will provide services using Agency tools and reporting. This will be weekly scrum meetings to track progress and more asynchronous meetings based on the deliverables listed further in this RFQ.

3.4 Standards & Methodology

Suppliers should address the following in their submission.

Experience: evidence of configuration management delivery in comparable environments, including tooling used (e.g. ServiceNow CMDB, Jira, [other]).

Track Record: at least