Dutch Speaking Customer Service Agent For Booking.com

Dutch Speaking Customer Service Agent For Booking.com ( Start In 2027 )

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a deep-rooted network spanning key industries including tourism, hospitality, and travel, we pride ourselves on delivering bespoke staffing solutions that elevate both businesses and careers. At Mercier Consultancy Group, we are committed to ensuring that every candidate we place enjoys a rewarding, long-term professional journey from day one.

Job Overview

We are thrilled to present a prestigious opportunity for a Dutch Speaking Customer Service Agent For Booking.com ( Start In 2027 ) position in Greece, working remotely within this stunning Mediterranean country on behalf of one of the world's most recognised online travel and accommodation platforms. In this dynamic role within the tourism industry, you will serve as a trusted point of contact for Dutch-speaking travellers, helping them navigate bookings, resolve queries, and enjoy seamless travel experiences. This is a truly exceptional chance for Dutch-speaking professionals to build a meaningful career in tourism while embracing the extraordinary lifestyle that jobs in Greece have to offer.

Key Responsibilities

• Deliver outstanding customer support to Dutch-speaking travellers via phone, email, and live chat, addressing all enquiries related to hotel bookings, travel arrangements, and tourism services on the Booking.com platform.
• Assist customers with reservation modifications, cancellations, refunds, and rebooking requests, ensuring each interaction reflects the highest standards of service within the tourism sector.
• Proactively resolve customer complaints and escalations with professionalism, empathy, and a genuine commitment to traveller satisfaction.
• Collaborate with internal teams and tourism partners to investigate and resolve complex booking discrepancies in a timely and efficient manner.
• Provide accurate information regarding accommodation options, travel policies, payment procedures, and platform features to support informed decision-making by customers.
• Accurately document all customer interactions, feedback, and case resolutions within the CRM system in accordance with company guidelines and data privacy regulations.
• Stay up to date with Booking.com's evolving tourism offerings, promotional campaigns, and platform updates to ensure consistently accurate customer guidance.
• Contribute positively to team performance metrics, including customer satisfaction scores, first-contact resolution rates, and response time targets.

Requirements

• Native or fluent Dutch language skills (both spoken and written) are essential for this role — candidates must be able to communicate confidently and professionally with Dutch-speaking customers at all times.
• Valid EU passport (mandatory requirement for eligibility).
• A strong passion for customer service excellence, ideally within the tourism, travel, or hospitality industry.
• Excellent communication and interpersonal skills, with the ability to handle sensitive customer situations with tact and care.
• Comfortable working in a remote environment with a reliable internet connection and a quiet, professional workspace based within Greece.
• Proficiency in English at a working level to support internal communications and training programmes.
• Previous experience in a customer service, travel support, or tourism-related role is advantageous, though not strictly required — full training will be provided.

Benefits

What We Offer

• Competitive Monthly Salary reflecting your skills and experience in the tourism industry.
• Fully Paid Training programme designed to set you up for success from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package, including return flight, private transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• 2 Extra Salaries Per Year — receive both a 13th and 14th salary as a mark of our commitment to your financial wellbeing.
• Ongoing career development opportunities within a globally respected organisation operating across the tourism and travel landscape.
• A supportive, multicultural, and energetic remote team environment based in Greece.
• And Much More...

Life in Greece

Relocating for a Dutch-speaking job in Greece means embracing one of Europe's most captivating and culturally rich destinations. Greece is celebrated world