Account associate

About Monizze

Monizze is on a mission to help employers support the well-being and engagement of their people.
From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.

With RewardFlex, our platform that lets employees shape their own benefits package with total freedom, combined with our Social Vouchers offering, we bring a new kind of value to thousands of workers across Belgium.

We are looking for an Account Associate with a strong commercial drive to join our Account management team.

Your mission is twofold: You develop and retain a portfolio of mid-sized customers through an internal sales approach. At the same time you help your portfolio discover and adopt our solutions: Social Vouchers (meal, eco, gift) but with an emphasis on our RewardFlex platform. A big focus will be on selling our Reward Flex solutions to a bigger shared portfolio of customers.

You manage your portfolio remotely, build strong relationships, drive customer satisfaction, and maximize revenue opportunities. Reporting to the Head of Account Management, you play a crucial role in the overall success of the employer business unit.

This position is based at our offices and does not involve client visits or travel.

Your advantages first

Your purchasing power is optimized – the motto is true for clients & employees
30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz
A mobility budget
Homeworking flexibility with days of remote work and a monthly allowance to make it comfy
Work from abroad up to 4 weeks a year (after 6 months @ Monizze)
🧇 Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles
Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect
Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...)
Your health and your family's health is covered by our hospitalization insurance
Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments
Homeworking opportunities and overall flexibility
A yearly trip with all your colleagues to celebrate our achievements
We do much more for our employees, but we needed space to describe the job We'd love to tell you about it though, so ask us

(Junior Account Manager / Junior Customer Success Manager / Customer Success Associate / Account Associate)

Key responsibilities

1. Manage and grow your customer portfolio

• Be the primary point of contact for your portfolio, advocating on behalf of your customers and making sure their needs are met.

• Build and maintain strong relationships, understand their business challenges and provide effective solutions that drive growth.

• Use every customer contact as an opportunity to up and cross-sell all our solutions and to limit churn.

• Propose new solutions to increase customer satisfaction and value, and evaluate and report on customer satisfaction.

2. Identify and sell new solutions 

• Prepare and follow up on your commercial action plan: identify relevant customers for the product in your target segment.

• Call customers, follow up and keep a pulse on market trends to engage with potential candidates.

• Present our products and solutions in a consultative way, adapted to each client’s needs, and negotiate offers aligned with the commercial strategy.