IT Service Desk Officer Job ID: JP055102
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IT Service Desk Officer
We are looking for an experienced IT Service Desk Officer to provide first- and second-line IT support to employees and external partners. You will handle user requests, troubleshoot hardware and software issues, and support the installation and configuration of Windows laptops.
Key Responsibilities
- Provide 1st and 2nd line IT support via ticketing system, email, phone, and on-site helpdesk.
- Diagnose and resolve hardware and software issues.
- Install and configure Windows 11 laptops for new and existing users.
- Support Microsoft 365 / Office 365 applications.
- Manage and follow up IT incidents and service requests in TOPdesk.
- Provide on-site support at the helpdesk desk and assist users with urgent issues.
- Collaborate with Digital Systems and Digital Infrastructure teams.
- Support users during technology and application changes, including SAP.
Requirements
- Proven experience in 1st and 2nd line IT support.
- Strong knowledge of Microsoft Windows and Office 365.
- Good knowledge of laptop hardware and troubleshooting.
- Experience with IT ticketing systems, preferably TOPdesk.
- SAP knowledge is a plus.
- Customer-focused with strong communication and problem-solving skills.
- Dutch: Native or bilingual proficiency.
- English: Professional working proficiency.
Work Arrangement
- Location: Aartselaar, Belgium
- On-site: Fully on-site; no remote work.
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