Senior IT Project Manager | Telco
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Job description
September is off to a strong start, and I'm currently looking for a Senior IT Project Manager to join a major transformation program within the telecommunications sector.
📍 Brussels (On-site / Hybrid)
💼 Freelance Contract
📅 6 Months Renewable
🚀 Start: ASAP
🎯 The Mission
Join a strategic initiative focused on transforming legacy Contact Center applications into a modern, digital, and AI-enabled customer service platform.
The goal? Deliver a next-generation Contact Center experience for both customers and customer service agents while driving large-scale business and technology transformation.
🔧 Key Responsibilities
✅ Lead the delivery of complex Contact Center transformation projects
✅ Coordinate business, IT, suppliers, and external partners
✅ Manage project governance, risks, dependencies, and budget
✅ Oversee system implementation, testing, and deployment activities
✅ Ensure delivery on time, within budget, and to the expected quality standards
✅ Drive stakeholder engagement up to Director level
✅ Support change management and operational readiness
⭐ Ideal Profile
✔️ 10+ years of experience in IT Project or Program Management
✔️ Proven experience within the Telecom industry
✔️ Strong knowledge of Telco BSS environments
✔️ Experience with Contact Center platforms and customer service transformation programs
✔️ Strong understanding of System Integration, APIs, Connectivity, and Security
✔️ Experience managing multiple vendors and large-scale deliveries
✔️ Previous exposure to RFP/RFQ processes
✔️ Fluent in French and/or Dutch, with strong English skills
💡 Bonus Points
🔹 Experience in Digital Transformation programs
🔹 Exposure to AI-driven customer experience initiatives
🔹 Strong stakeholder management and leadership skills