Customer Service Representative

Il y a 2 heures

belgium Biocartis Temps plein

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Share Publication date 26 October 2026 Department Customer service & technical support Country Belgium Location Mechelen Work arrangement Hybrid Travel percentage 0% Function type Full-time Contract type Employee Experience required

Min. 3 years of experience in a similar role in an international sales organization, preferably within the medical devices or life sciences industry

Education

Minimum a Bachelor degree in languages or an economic orientation or equivalent through experience and/or training.

The Customer Service Representative acts as a liaison between the Customer and back office functions. This role is based in Mechelen, Belgium. We do not consider relocation for this position.

Accountabilities

Assist with complaints, orders, errors, account questions, billing, cancellations and other queries; Handle customer inquiries in a timely, accurate and professional manner to solicit customer satisfaction through the resolution of issue(s); Greet customers warmly and ascertain problem or reason for calling; Responsible for triaging the call and electronically referring the account to the appropriate area for resolution; Responsible to collect and process order intake. Assist with placement of orders, refunds, or exchanges; Open and maintain customer accounts by recording and updating account information; Recommend potential products or services to management by collecting customer information and analyzing customer needs; Contribute to team effort by accomplishing related results as needed; Facilitate shipping and transport enquiries; Aid in product recalls; Logging and administering of service requests.

Profile requirements

Bachelor degree in languages or an economic orientation or equivalent through experience; Min. 3 years of experience in a similar role in an international sales organization, preferably within the medical devices or life sciences industry; Working knowledge of the order process workflow; Excellent multilingual verbal and written communication skills (English / Spanish / Dutch) Well-developed listening skills Excellent analytical and organization skills Excellent telephone skills Able to multitask Well-developed documentation skills Good interpersonal skills combined with the ability to make an impact Able to resolve conflicts Thrives in a fast-paced and changing environment; Experienced user of MS Office & ERP systems; Knowledge of Salesforce is a plus.

Interested?

We offer
you a challenging job in an exciting environment, working for top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team in a highly innovative environment. You will have freedom to shape your work and shape your job. Your input is highly appreciated.

Of course

we offer
you a fitting compensation package which includes a Flexible Income Plan.

Customer Service Representative

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