Microsoft Dynamics Customers Insights Consultant

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Microsoft Dynamics Customers Insights Consultant

Microsoft, CRM, some experience, consultant Belgium

Are you passionate about turning customer data into actionable insights? Do you have hands-on experience with Microsoft Dynamics Customer Insights and a solid understanding of marketing processes?

At delaware, we’re looking for a Customer Insights Specialist to strengthen our Microsoft Dynamics Customer Engagement team. In this role, you’ll focus on the implementation, configuration, and optimization of Customer Insights while collaborating with performance marketeers to ensure alignment with strategic goals.

If you’re an expert in Dynamics Customer Insights who understands the marketing context behind the data, this role is made for you

Apply for Microsoft Dynamics Customers Insights Consultant

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What will you do?

Design, configure, and optimize customer journeys using Microsoft Dynamics Customer Insights (Journeys & Data), leveraging real-time triggers, segmentation, and personalization to drive engagement and conversion. Collaborate closely with the performance marketing team to translate business needs into effective automation flows, audience strategies, and insights dashboards. Analyze performance metrics and customer behavior to continuously fine-tune journeys and campaign logic. Engage directly with customers, you love being customer-facing and gain energy from helping them reach their goals Take the lead in projects and being involved in pre-sales, workshops, analysis, customizing, documentation and training, up until the go live. Share your knowledge by mentoring junior colleagues and contributing to the continuous improvement of our team’s methodologies and best practices. Balance multiple projects confidently by working in a structured, methodical way. Stay up to date with the latest innovations in Dynamics , CRM, and marketing automation and proactively share best practices with both your team and customers.