Customer Experience
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Invoicing & Financial Administration
- Prepare, verify, and process invoices for customer service activities across European markets.
- Review work orders, service reports, and supporting documentation prior to invoicing.
- Follow up on missing, incomplete, or inaccurate information.
- Collaborate closely with Finance to ensure accurate and timely billing.
Administrative Support
- Maintain and update administrative records and documentation.
- Ensure data accuracy within ERP and CRM systems.
- Provide administrative support to Customer Experience and Customer Care teams.
- Prepare, monitor, and manage a variety of operational documents and reports.
Supply Chain & Warehouse Support
- Provide administrative back-up for spare parts order processing.
- Support logistics and warehouse administration activities.
- Assist with shipment documentation and transportation-related paperwork.
- Act as a flexible support resource during peak periods or colleague absences.
International Coordination
- Communicate regularly with customers and colleagues across Europe.
- Support cross-functional collaboration between various departments and countries.
- Bachelor's degree or equivalent through experience.
- Previous experience in an administrative, customer service, or commercial support role.
- Experience with invoicing or billing processes is a strong advantage.
- Strong organisational skills with excellent attention to detail.
- Customer-oriented mindset and effective communication skills.
- Ability to prioritise tasks and manage multiple responsibilities simultaneously.
- Flexible, proactive, and supportive team player.
- Capable of working independently while maintaining strong collaboration with colleagues.
- Good knowledge of Microsoft Office applications.
- Experience with ERP systems is an advantage; SAP knowledge is considered a plus.
- Fluent in Dutch and French
- Knowledge of German is highly desirable
- Good level of English
- A diverse and challenging position within an international and expanding organisation.
- A high level of autonomy and responsibility.
- A modern working environment in the Brussels region.
- Daily collaboration with colleagues across multiple European countries.
- Opportunities for professional development and continuous learning.
- Competitive salary package complemented by attractive fringe benefits.
- The chance to contribute directly to customer satisfaction and operational excellence within a leading international business.
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