Senior Manager – Autonomous Operations
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ABOUT THE ROLE
At Mazda Europe, we believe technology should make work simpler, smarter and more meaningful for our people. We are looking for a Senior Manager Autonomous Operations & Service Delivery who wants to help shape a modern IT environment where reliable, secure and intelligent services enable our teams across Europe to do their best work.
HOW YOU WILL MAKE AN IMPACT
Set a clear direction for Autonomous Operations & Service Delivery, connecting technology choices with Mazda Europes business priorities.Create IT services that are dependable, secure and easy to use, improving the day-to-day experience of colleagues across Europe.
Build trust through strong service management, transparent governance and continuous improvement.
Bring innovation into operations by developing AIOps, observability, automation and orchestration capabilities.
Lead cloud, infrastructure, network, digital workplace and operational platform services with a focus on availability, security and cost efficiency.
Bring internal teams and external partners together as one collaborative service community.
Coach and inspire a future-ready team, creating an environment where people can grow, contribute and take pride in the services they deliver.
WHAT YOU BRING TO THE JOURNEY
A higher education degree in Information Technology, Computer Science, Engineering or a related technical discipline is required. The candidate should be able to demonstrate a solid technical foundation, enabling them to challenge technology decisions, understand operational risk and engage credibly with internal IT teams and external partners.Senior leadership experience in enterprise IT operations, service delivery and transformation.
Strong knowledge of ITIL 4, SIAM, service management and multi-provider environments.
Understanding of AIOps, observability, automation, cloud operations, infrastructure, networks and digital workplace services.
Experience managing budgets, suppliers, service performance, resilience and operational risk.
The ability to translate complex technology topics into clear business impact and executive-level decisions.
A people-oriented leadership style: collaborative, clear, curious and focused on helping teams and stakeholders succeed together.
WHY YOU WILL FEEL AT HOME AT MAZDA
At Mazda, you will join a European community that values collaboration, craftsmanship, innovation and respect for people. This role gives you the opportunity to make a visible impact: shaping smarter, more resilient IT services while helping colleagues across Europe work with confidence and ease.
INTERESTED?
If you are an IT leader who combines strategic thinking with genuine care for people, service quality and innovation, we would be happy to meet you. Bring your experience, your ideas and your ambition and help us build the next chapter of IT service delivery at Mazda Europe.
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