Freelance Senior Process Analyst

Il y a 2 jours

Brussels, Brussels, Belgique Michael Page Temps plein

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As a Freelance Senior Process Analyst your responsibilities are:

Analyse and design end-to-end B2C customer processes ;
Map processes and user cases using BPMN ;
Identify process pain points and improvement opportunities based on Voice of Customer feedback ;
Work closely with Customer Journey and Customer Experience teams to align processes with customer expectations ;
Coordinate with Business Analysts and IT to translate processes into system requirements ;
Collaborate with Web, Sales and other internal stakeholders across the customer journey ;
Manage several process improvement projects simultaneously, ideally around 2-3 projects at a time ;
Challenge existing processes and define efficient future-state processes ;
Follow-up the implementation and ensure the designed process is correctly translated into the operational solution ;

A successful Freelance Senior Process Analyst should have:

Proven experience as a Process Analyst / Business Probcess Analyst ;
Strong experience analysing and designing end-to-end business processes ;
Good knowledge of BPMN; all processes within the organisation are documented using BPMN ;
Experience working across Business, IT and operational teamsStrong understanding of customer journeys and B2C processes ;
Comfortable analysing user cases and translating them into clear process requirements ;
Experience working with Voice of Customer / customer feedback to improve processes ;
Strong stakeholder management skills and ability to work across multiple departmentsStructured, analytical and pragmatic, with a strong continuous improvement mindset ;
Fluent in French and English, Dutch is a plus ;

Our customer offers you:

Freelance assignment within a major Belgian organisation ;
Strong exposure to B2C customer journey and end-to-end process transformation ;
Collaboration with Customer Experience, Business Analysis, IT, Sales and Web teams ;
Opportunity to work on several strategic process improvement initiatives ;
Start: ASAP ;
Duration: long-term assignment ;