Customer Experience Analyst 2

If you are a Customer Experience Analyst 2 professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Liège, Belgium. In this role, you will serve as a trusted partner to customers, ensuring a positive post-delivery experience while driving customer satisfaction, retention, and business growth. You will collaborate with customers, sales teams, service teams, and internal stakeholders to resolve issues, identify opportunities, and deliver exceptional support throughout the customer journey. This role within ISV offers the opportunity to make a meaningful impact by strengthening customer relationships and contributing to Emerson's commitment to operational excellence and customer success.
n This Role, Your Responsibilities Will Be:Serve as the primary point of contact for customer post-delivery support requests, ensuring timely and effective resolution of inquiries and concerns.
Build strong, trusted relationships with customers by understanding their business needs and providing proactive support.
Coordinate with internal teams to address customer concerns and deliver effective solutions that enhance the overall customer experience.
Connect customers with appropriate resources, including product training and best-practice guidance, to maximize product value and adoption.
Monitor and follow up on internal operational activities to support timely execution and customer satisfaction.
Coordinate with external service providers and internal stakeholders to support shipment-related activities when required.
Manage customer disputes and disputed invoices, facilitating resolution through collaboration with relevant teams.
Collect and communicate required cost information to support accrual accounting processes.
Develop clear, structured reports, presentations, and customer communications that support business updates and decision-making.
Monitor customer product consumption and usage trends to identify replenishment needs and recommend appropriate solutions.
Promote additional products, spare parts, and service offerings aligned with customer requirements and operational goals.
Identify and communicate business expansion opportunities to the sales organization.
Recognize potential business risks and support issue resolution by partnering with sales and technical teams.
Assist customers with troubleshooting and problem analysis, ensuring concerns are addressed efficiently and professionally.
Contribute to continuous improvement initiatives that enhance customer satisfaction, operational effectiveness, and business performance.
Who You AreYou build partnerships and work collaboratively with others to meet shared objectives. You gain the confidence and trust of others through honesty, integrity, and authenticity. You actively seek diverse perspectives and use them to strengthen decisions, relationships, and outcomes. You anticipate customer needs and create solutions that deliver value while balancing the interests of the business and its customers. You adapt your approach to changing priorities and remain effective when faced with complexity or ambiguity.
For This Role, You Will Need:Experience supporting customers in a customer service, customer experience, inside sales, order management, aftermarket support, or similar business environment.
Ability to communicate effectively with customers and colleagues across different functions and cultures.
Strong problem-solving and analytical skills with the ability to manage multiple priorities simultaneously.
Experience coordinating activities across teams to deliver positive customer outcomes.
Ability to prepare reports, analyze data, and communicate insights clearly.
Customer-focused mindset with a commitment to delivering high-quality service.
Proficiency with business systems and common productivity applications.
Fluency in English, both written and verbal.
Legal authorization to work in Belgium.
Preferred Qualifications That Set You Apart:Experience working in industrial, manufacturing, automation, valves, flow control, or engineered products environments.
Additional European language skills, particularly French and/or Dutch.
Experience supporting complex customer accounts in an international business environment.
Familiarity with customer relationship management (CRM) and enterprise resource planning (ERP) systems.
Experience handling customer claims, dispute resolution, invoice management, or aftermarket support activities.
Ability to identify commercial opportunities while maintaining a customer-centric approach.
Experience working closely with sales, service, logistics, and operations teams to support account growth and