Knowledge & Adoption Lead
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Purpose of the role
Turn AI delivery learning into governed, discoverable and reusable guidance, while ensuring new AI services are understood, adopted and sustained. Own the AI CoE playbook, asset catalogue, communities, onboarding and adoption-readiness approach across Europe and India.
Key responsibilities
- Define and own the AI CoE playbook, information architecture, taxonomy, templates, contribution workflow and review/retirement cycle.
- Capture approved patterns, engineering assets, controls, architecture decisions, lessons, runbooks and operational guidance from Microsoft and delivery teams.
- Maintain the reusable asset catalogue with clear ownership, versioning, searchability, release notes and usage analytics.
- Develop role-based onboarding, community-of-practice and learning pathways for Product Owners, reviewers, architects, engineers and operations teams.
- Own adoption-readiness standards: stakeholder mapping, impact assessment, communications, learning, user feedback and operational acceptance.
- Coordinate with UX/service design and Product Owners to ensure human-AI interaction, support, escalation and feedback are understood before release.
- Measure adoption and reuse, identify recurring friction and feed improvement priorities into the AI CoE backlog.
- Accept and maintain the Microsoft capability-transfer package, including repositories, playbooks, patterns, architecture decisions and runbooks.
Experience
10+ years in knowledge management, change/adoption, delivery excellence or technology programme enablement, with meaningful exposure to digital, data or AI transformation.
P1 - must have
- Knowledge management and information architecture for technical and business audiences.
- Change and adoption methods covering stakeholder impact, communications, learning and adoption measurement.
- Proficiency with Microsoft 365, SharePoint, Teams, Loop, Azure DevOps wiki and/or GitHub.
- Content lifecycle governance: taxonomy, metadata, versioning, review, approval and retirement.
- Community facilitation, onboarding and ability to convert complex technical decisions into actionable guidance.
- Ability to work across Europe and India and coordinate partner knowledge transfer.
P2 - preferred
- Understanding of AI/cloud delivery concepts, agents, platform services and runbooks.
- Experience with service design, UX research or human-AI adoption.
- Power BI or equivalent adoption/reuse analytics.
- Prosci, CCMP, ITIL 4 or knowledge-management certification.
Core competencies
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