Customer Success Manager
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Chez Edenred, nous pensons que des collaborateurs en bonne santé et engagés sont la base d’une organisation florissante.
Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de Belges en connectant 1,8 million d'employés, 70 000 entreprises et des dizaines de milliers de commerçants et de partenaires.
Mais c'est en équipe que nous continuons à améliorer le monde du travail et à imaginer le monde demain. Et si vous en faisiez partie?
Chez Edenred, nous reconnaissons, recrutons et développons tous les talents dans le respect de la singularité de chacun.
Nous encourageons et étudions toutes les candidatures sans distinction d’origine, de genre, d’identité ou d’expression de genre, d’orientation sexuelle, d’âge, de situation de handicap ou de tout autre critère protégé tel que défini par l’Unia.
YOU WILL VIBE WITH US
We are looking for an experienced Customer Success Manager as part of our Edenred Engagement Sales team.
As a Customer Success Manager, you will manage the Senior Middle Market (+500 employees) and Key Accounts (+1.000 employees).
More specifically, you will be responsible for:
Key Account Management:
Manage the commercial relationship with the client throughout their lifecycle.Renew existing contracts to secure customers.Handle complex negotiations with different stakeholders of Key and Major accounts.Identify and create leads for the Business Development Managers.Maintain records of all client interactions and updates in Salesforce.Monitor and increase the customer's use of the platform:
Define annual objectives for each customer, create reports and monitor KPI’s.Conduct trimestral reviews to present usage statistics and gather feedback.Create excitement around the platform launch for freemium customers and stimulate use of the customer platform.Organize user webinars, on-site user activations and ensure continuous user training on new features.Invite clients to events and marketing initiativesImplement standardized communication plans to keep clients informedActively participate in increasing customer engagement and add value.WE WILL VIBE WITH YOU
You have at least five years of experience in B2B key account management in a service-oriented or digital environment.You are fluent in both Dutch and French.You have a strong interest in HR topics, including digitalization, employee engagement and employee well-being.You feel comfortable advising clients and selling consultatively, using the data available to you.You have strong commercial, analytical, and interpersonal skills.START DATE
1st of January 2027
OTHER INFORMATION
Permanent full-time contract (38 hours/week).Location: Brussels (Auderghem) or Antwerp (Wilrijk).A stimulating position within a dynamic organization that focuses on technological innovation to enhance workers' purchasing power.The opportunity to work remotely 2 days a week with your manager's approval, including a homeworking allowance of 115€.You are covered with hospitalization and ambulatory care insurance (with the option to extend it to your family).You benefit from all Edenred-solutions, such as vouchers but also Edenred Engagement (including Edenred Discounts).Your package includes a car.Enrich connections. For good
De part sa raison d'être, Edenred affirme son engagement à créer de la valeur durable pour l'ensemble de ses parties prenantes à travers ces connexions. Cela met en lumière l'ambition portée par Edenred, tissant un lien étroit entre ses racines, la dimension actuelle du Groupe et l'avenir qu'il envisage.
Chez Edenred, la passion du client, le respect, l'imagination, la simplicité et l'esprit entrepreneurial sont nos valeurs. Pour tous ceux qui ont besoin de se sentir enthousiasmés dans leur vie professionnelle, nous sommes la meilleure entreprise avec laquelle travailler et grandir.
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