Sales Intern

About Merchery

Merchery is born from the simple observation that corporate gifts and promotional products are most of the time low quality. This billion $ market is shady, and often made of products people throw away after two weeks. Our vision at Merchery is to offer beautiful and carefully sourced products that people actually want. As a rapidly growing company, launched in April 2020, we are looking for new talent to contribute to this transformation.

💡 Join the EU Sales Team as a Sales Intern…

… and seize the opportunity to be at the very heart of client interaction at Merchery. The EU Sales team is built around two complementary roles: our Sales Executives, who convert qualified leads into clients and manage their own pipeline from first contact to closing, and our Sales Support team, who provides immediate, reactive support to leads and clients and help convert opportunities into deals through our self-service platform. Each has its own mission, but they work hand in hand to deliver a seamless, human experience to every client.

We're now looking for our next Sales Intern to join this team. Following the interview process, we'll guide you into the Support or Executive track based on your profile, strengths and what came out of our conversations.

👉 Responsibilities

Depending on which track you join, you'll play a key role in helping us:

If you join Sales Support:

• Respond in a reactive and timely manner to incoming requests via chat, email, and phone.
• Guide clients to close deals via self-service.
• Generate Sales Qualified Opportunities (SQOs).
• Answer unassigned leads and assist them navigating the website.
• Detect and report issues encountered by users to help improve the experience on the website.
• Collaborate with the tech team to eliminate friction points and contribute to a smooth user journey.
• Work closely with the Sales Executives to ensure a seamless lead transmission process.
• Collect and share feedback from clients to help the team continuously improve our offering.

If you join Sales Executive:

• Convert qualified leads into clients by providing tailored guidance and support throughout the sales process.
• Manage your own pipeline of opportunities, from first contact to deal closing.
• Collaborate closely with the Sales Support team to ensure smooth lead handovers and an excellent client experience.
• Prepare and send quotations, coordinate with suppliers, and follow up proactively with prospects.
• Identify upselling or cross-selling opportunities to maximize client value.
• Contribute to the improvement of our sales processes by sharing insights from your daily interactions.
• Represent Merchery's brand and values in every client exchange, with professionalism, empathy, and enthusiasm.

Either way, you'll be part of a team that is both reactive and proactive, making a real impact on client experience and company performance.

👀 Could you be the one?

If most of this resonates with you, Merchery would be a perfect match.

• You have a genuine interest in people and a sense of service, and you enjoy understanding what clients need.
• You're fluent in English, and any other European language is a plus.
• You're organized, detail-oriented, and capable of managing several tasks at once.
• You're a great communicator who enjoys being on the front line with clients, confident on the phone and comfortable presenting ideas clearly.
• You're collaborative, team-oriented, and thrive in a fast-paced environment.
• You're comfortable with tools and platforms (CRM, chat, helpdesk…).
• You're excited by the idea of improving processes and making things smoother, whether that's client experience or your own sales approach.
• You care about quality, aesthetics, and sustainability, like we do.
• You always wanted to go outside your comfort zone and start a new challenge abroad.
• You demonstrate patience and resilience under stress, staying calm and effective even in high-pressure situations, whatever comes your way in a fast-scaling environment.

☀️ Working with us

Will be fun 🙂

Merchery is growing, and we're focused on building more than just a business: we want to create a healthy, collaborative, and down-to-earth work environment where people feel valued.

Things are moving fast, but there's still a lot to build and improve. This comes with responsibilities and the chance to have a meaningful impact, on the way we work, on our clients, and on the direction we're heading.

We care about well-being, not just in words but in small, concrete ways: team moments, honest communication, and a culture where peopl