Senior IT Service

Il y a 8 heures

Vilvoorde, Flanders, Belgique ictjob.be Temps plein

As a Senior IT Service & Vendor Engineer, you will play a key role in ensuring the quality and performance of IT services delivered by external suppliers. Working in an international multi-vendor environment, you will monitor service delivery, challenge vendors and drive structural improvements across IT services.

Your main responsibilities include

  • Leading regular supplier service reviews and contributing to quarterly business reviews.
  • Monitoring SLAs, service performance, breaches and supplier actions.
  • Challenging vendors on performance, root-cause analyses and recurring service issues.
  • Identifying opportunities for structural and continuous service improvement.
  • Coordinating issues involving multiple IT suppliers and driving them towards resolution.
  • Maintaining the SLA framework, service catalogue, vendor register and renewal calendar.
  • Validating supplier invoices, cloud consumption and software licensing against contractual scope.
  • Supporting contract renewals and amendments.
  • Coordinating service transitions when IT services move between suppliers.
  • Contributing to service reporting and overall supplier governance.

What you'll get in return

  • Gross monthly salary between EUR5,000 and EUR6,100.
  • Company car
  • Group and hospitalization insurance
  • EUR125 NET/month allowance
  • Meal vouchers of EUR8 per worked day and EUR250 eco vouchers per reference year
  • Bonus potential of 10% of the annual gross salary, subject to the applicable bonus plan
  • Laptop and mobile phone/subscription
  • 26 holidays
  • A 39-hour working week with flexible working hours and time registration
  • After the first three months of office-based onboarding, two teleworking days per week, with fixed days agreed with the supervisor. Teleworking from abroad is not possible.