Head of Private Sector Accounts

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Client Director Private

Location: BEL - Zaventem | Job-ID: | Contract type: | Business Unit: Sales & Pre-Sales & Alliances

Life on the team

At Computacenter, we help some of the world’s leading organizations succeed by bringing people and technology together. As a trusted partner, we empower our customers to achieve more, and we do the same for our people.

Are you ready for a role where you lead a team of Account Managers (private sector) and take full commercial responsibility for a set of Computacenter customers? Do you stand out with strong communication and interpersonal skills, and do you thrive in a commercial IT environment?

If so, we’d love to welcome you into our fast-growing international community and explore your next career move together.

What You Will Do

In this role you will lead a team of Account Managers (private sector) and have commercial end-responsibility for a portfolio of large and strategic enterprise accounts. You will receive a team target and will be reporting to the Sales Manager Private.

Your key responsibilities include:

• Leading, motivating, coaching, mentoring, inspiring, and supporting your Private Sales team to drive behavior, performance, and results
• Developing a strong understanding of the customer environment, internal organization, and competitive landscape to identify growth opportunities
• Monitoring and safeguarding Computacenter’s strategy and vision
• Developing commercial strategies to maintain and grow market share
• Building and expanding relationships “high and wide” within customer organizations to strengthen partnerships
• Conducting regular Business Reviews with the sales team to define and follow up on strategic actions
• Managing customer engagement to transact complex services and solutions that maximize profit
• Engaging the right resources and management to ensure solutions meet customer needs
• Measuring CRM and forecast accuracy within the team and driving continuous improvement
• Maintaining senior relationships with customers, internal stakeholders, and strategic partners – and using these relationships to support your team and achieve targets
• Supporting the team in driving commercial progress on the Sweet 16 list
• Driving the Managed Services pipeline with your team and supporting qualification
• Creating additional value through Professional Services in our customer offerings
• Supporting governance processes and ensuring compliance
• Helping the team to sell across the full Computacenter portfolio
• Reporting forecasts and commercial strategy to the Sales Manager Private

What You Will Need

Combining authentic leadership, commercial flair, strong IT insight and a hands-on approach will position you at the heart of this role and our organization.

We’re looking for someone with:

• Strong commercial leadership capabilities, with proven experience leading commercial teams or 5-10 years of succesful account management eperience, combined with the ambition and potential to grow into a Client Director role
• Solid experience in the IT services and systems integration industry, with a strong understanding of the integrator landscape, vendor ecosystem and enterprise customer environment
• A proven track record with large enterprise customers, with the ability to understand complex business challenges and translate them into relevant IT solutions and services
• A hands-on, entrepreneurial mindset, comfortable combining people leadership with an operational role and leading by example
• Genuine curiosity, enthousiasm and drive, with the energy to understand customers, technolyg and the market, build relationschips and make things happen
• Strong negotiation and influencing skills, with the ability to engage and build truts at all levels with technical and commercial stakeholdrs internally and externally
• Strong business acumen and resilience, with an understanding of financials, market dynamics and complex customer environments, and the ability to adapt, drive change and deliver results
• A collaborative and accountable mindset, taking ownership, supporting the team and consistenlty delivering on commitments
• Fluency in Dutch, French and English is required

An assessment may be part of the selection procedure.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most