Account Coordinator

Il y a 3 heures

HeistopdenBerg, Flanders, Belgique Columbus McKinnon Temps plein

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We are looking for an Accountant Coordinator to join our team at Crosby Europe in Heist-op-den-Berg, Belgium.

About the Role

Excellent customer service is about more than processing orders. It is about creating trust, building relationships, and making every customer feel valued. In this role, you will be the link between our customers and our organization. Working closely with your multilingual colleagues, you will ensure that quotations, orders, and customer requests are handled efficiently and professionally, helping our customers succeed while contributing to the growth of our business.

Responsibilities

Preparing and following up on quotations
Processing and managing customer orders
Serving as a trusted point of contact for customers
Coordinating with internal departments to ensure smooth execution of orders
Providing proactive updates on deliveries, lead times, and order status
Resolving customer inquiries in a timely and solution-oriented manner
Supporting continuous improvements in customer service processes
Determining the most suitable shipping method and calculating freigt charges
Organizing shipments and coordinating with traffic department
Working closely with the Regional Sales Manager to provide outstanding customer experience and build strong customer relationships
Going the extra mile to support customers and ensure their needs

Contacts (Internal / External)

Customers
External sales
Supply chain department
Traffic department
Quality department
Finance department
CMCO/Kito Crosby entities worldwide
Auditors

Qualifications

Professional bachelor or equal through experience

Required Skills

Experience
Customer Service experience or equivalent through education
Experience with order processing and quotation management is an asset
Experience working in a multicultural and international environment
Commercially minded with a strong customer focus

Technical Skills

Knowledge of SAP or a similar ERP system
Proficiency in Microsoft Office applications
Experience with order management and customer service systems
Interest in technical products and willingness to develop product knowledge
Good language skills

Languages (one of the first four should be native)

Fluent in Dutch
Fluent in English
Good knowledge of German is preferred
Good knowledge of French is preferred
Additional language skills are considered an asset

Competencies

Customer-oriented and service-minded
Strong commercial awareness
High level of commitment and ownership
Proactive and solution-oriented mindset
Strong communication and interpersonal skills
Team player with a collaborative approach
Well-organized and detail-oriented
Ability to manage multiple priorities and work under pressure

Preferred Skills

Experience with order processing and quotation management is an asset
Good knowledge of German is preferred
Good knowledge of French is preferred
Additional language skills are considered an asset

Account Coordinator

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