Scrum Master
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About the Company
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Our client, a large international logistics organisation, is looking for an experienced Freelance Scrum Master to support a Customer Care CRM squad as part of a major digital transformation programme.
About the Role
Freelance Scrum Master – CRM / Customer Care – Brussels 12 months+
Responsibilities
- Lead Scrum ceremonies across a two-week sprint cycle.
- Manage sprint and PI delivery, risks and impediments.
- Coordinate dependencies across CRM, IT, Data, Business and Operations teams.
- Support the Product Owner with backlog refinement, story readiness and capacity planning.
- Track velocity, burn-down and overall delivery progress.
- Drive continuous improvement across the squad.
- Provide clear delivery and risk reporting to stakeholders.
Qualifications
- 5+ years' Agile delivery experience with strong Scrum Master experience.
Required Skills
- Strong knowledge of Scrum and SAFe, including PI Planning.
- Experience managing cross-team dependencies and delivery blockers.
- Strong stakeholder management and facilitation skills.
- Experience with Jira and Confluence.
Preferred Skills
- Microsoft Dynamics 365 / CRM experience is highly advantageous.
- Scrum or SAFe certification is a plus.
- Customer Care, Contact Centre or logistics experience is advantageous. xlxgzvr
Pay range and compensation package
- Contract: Freelance
- Environment: Enterprise CRM / Digital Transformation
- Location: Belgium / Hybrid
To apply, please send an up-to-date CV and contact number to or call
Please feel free to pass this advert on to other suitable candidates.
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