Service Desk Engineer

Il y a 1 jour

SaintGilles, Brussels, Belgique LinkedIn Temps plein

Medior Service Desk Engineer - Belgium


Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.

We are looking for a Medior Service Desk Engineer to join an IT support team within an enterprise environment.

Your mission:

As a Service Desk Engineer, you will be the first point of contact for end users, helping them resolve IT incidents.

Your responsibilities:

  • Provide first-line IT support to users (face-to-face and through ticketing systems)
  • Analyze and resolve hardware and software incidents
  • Manage and follow up on tickets using Service Management tools
  • Configure and troubleshoot user devices (PCs, laptops, mobile devices)
  • Support users in the use of IT tools and applications
  • Escalate complex incidents to the appropriate IT teams

Your profile:

3 to 5 years of experience in Service Desk / IT Support

Strong knowledge of Microsoft environments (Windows OS, Endpoint, Exchange, Admin Center)

Experience with Intune and Autopilot

Familiarity with Azure

Experience with ticketing and ITSM tools

Knowledge of ITIL processes is a plus

Languages:

& : mandatory

English: professional communication level

Are you passionate about IT support and looking for a role in a modern Microsoft environment? xlxgzvr Apply today

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