Service Desk Engineer
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Medior Service Desk Engineer - Belgium
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
We are looking for a Medior Service Desk Engineer to join an IT support team within an enterprise environment.
Your mission:
As a Service Desk Engineer, you will be the first point of contact for end users, helping them resolve IT incidents.
Your responsibilities:
- Provide first-line IT support to users (face-to-face and through ticketing systems)
- Analyze and resolve hardware and software incidents
- Manage and follow up on tickets using Service Management tools
- Configure and troubleshoot user devices (PCs, laptops, mobile devices)
- Support users in the use of IT tools and applications
- Escalate complex incidents to the appropriate IT teams
Your profile:
3 to 5 years of experience in Service Desk / IT Support
Strong knowledge of Microsoft environments (Windows OS, Endpoint, Exchange, Admin Center)
Experience with Intune and Autopilot
Familiarity with Azure
Experience with ticketing and ITSM tools
Knowledge of ITIL processes is a plus
Languages:
& : mandatory
English: professional communication level
Are you passionate about IT support and looking for a role in a modern Microsoft environment? xlxgzvr Apply today
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