Service Desk Engineer
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Our client is looking for a Service Desk Engineer/Operational Support to work on a long term B2B contract. The role would be onsite in Tubize 4 days per week with 1 day per week in Brussels and candidates would need to be trilingual in French, Dutch and English to communicate effectively.
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Role Overview:
- You provide first-line service desk support to internal customers, assisting them with hardware and software problems face-to-face, or our online ticketing system.
- You provide first-line technical support, answering support queries face-to-face or our online ticketing software;
- You manage first-line hardware repairs.
- You maintain a high degree of customer service for all support queries and adhere to all service management principles.
- You take ownership of user problems and are proactive when dealing with user issues.
- You log and maintain all Tickets on the ticketing logging system.
- You respond to inquiries from clients and help them resolve hardware and/or software problems.
- You support users in the use of IT equipment by providing necessary training and advice.
- You allocate more complex calls to the relevant IT Support member or group.
Requirements:
- Relevant/previous Service Desk experience is an asset.
- You have an interest in ITIL processes.
- You are committed to quality, you have excellent communication skills and have mastered the skill to remain professional and calm at all times.
- You have experience in using Service Management tooling, knowledge of ServiceNow is a plus.
- You have a strong knowledge of the latest Microsoft-based operating systems (Admin center, Endpoint, Exchange, ...), and you are familiar with Azure.
- You have good knowledge of Windows OS in Intune managed & autopilot mode.
- You have experience in configuring / troubleshooting mobile devices.
- You have a flexible attitude and the ability to perform under pressure.
- You have the ability to work well within a team. xlxgzvr
- You are able to easily express yourself in English and Dutch/French.
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