Support Engineer

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Job Description - Roles and Responsibilities

• We are looking for a helpdesk employee for the ICT department for full-time employment.
• You offer first-line ICT support to colleagues with a variety of ICT questions and help ensure a reliable and smoothly functioning service behind the scenes.
• A selection of your tasks:

• Provides first-line ICT support to employees of the local government and assists them with technical questions, malfunctions and user problems. Ensures customer-oriented and efficient handling so that employees can work optimally.
• Installs, configures and maintains computers, software, peripherals and fixed and mobile telephony. Ensures that new employees have the necessary ICT resources and that existing equipment continues to function correctly.
• Performs various administrative tasks within the ICT department.

Required Skills

• Demonstrable experience as a helpdesk employee 1st and 2nd line
• Demonstrated experience within the technology involved Experience in the technology involved
• Language requirement: Dutch at European CEFR - level C2.
• have good communication skills
• Possess a high degree of independence xlxgzvr
• Demonstrable basic knowledge of ITIL Service Support
• Demonstrable experience of standard PC installations
• Demonstrable knowledge of Office + Office 365 (1st and 2nd line)
• General demonstrable AD knowledge (1st and 2nd line)
• General demonstrable windows knowledge (1st and 2nd line)
• Basic knowledge of networks
• Experience in a local government