Head of Product
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About the Role
Head of Product. We're looking for an experienced Head of Product to lead a major digital personalisation and orchestration capability within a large, international consumer organisation. This is a senior Product leadership role focused on creating smarter, more personalised customer experiences across multiple channels, using customer data, real-time behaviour, decisioning and AI to determine the right experience or action for each customer. You'll lead a team of Product Managers, owning the product vision, strategy and roadmap while working closely with Technology, Data, Design, CRM, Marketing and Commercial teams.
Responsibilities
Own the product strategy and roadmap for personalisation and cross-channel orchestration
Lead, coach and develop a team of Product Managers
Drive next-best-action decisioning across web, app, CRM and other customer touchpoints
Use customer data and real-time behavioural signals to create more relevant, personalised customer journeys
Develop personalisation and recommendation capabilities at scale
Work closely with Data, AI and Technology teams on AI-driven decisioning and emerging agentic AI capabilities
Lead product discovery, experimentation and A/B testing
Work with senior stakeholders across multiple markets and functions
Establish KPIs and use performance data to continually improve the product roadmap
Ensure personalisation and AI capabilities meet GDPR, privacy and responsible AI requirements
Qualifications
8–10+ years' Product Management experience, ideally within digital, e-commerce, retail, travel or another large consumer environment
3–4+ years leading Product teams and managing multiple Product Managers
Required Skills
Strong experience with personalisation, customer journey orchestration and/or next-best-action decisioning
Experience delivering personalised customer experiences across multiple digital channels
Understanding of Customer 360/CDPs, customer data and real-time decisioning
Exposure to recommendation engines, machine learning or AI-driven personalisation
Strong product strategy, roadmap and senior stakeholder management experience
Comfortable working across Product, Technology, Data, Design, CRM and Commercial teams
Experience within a large, international or multi-market organisation would be beneficial
Preferred Skills
Experience within a large, international or multi-market organisation would be beneficial
This is a great opportunity to take ownership of a high-profile Product area with significant scope, leading a talented team and shaping how millions of customers experience a major consumer brand.