Program and Project Manager

Job Title: Program and Project Management

Location: 1000 Brussels, Belgium

Language: French or Dutch and English

Duration: ASAP - 30/04/2027 with possible extension

Work Type: 3 days on-site per week

Job Description:

• We are looking for a Program Manager who will be responsible for steering and coordinating program-related activities, ensuring alignment between customer needs, business teams, IT teams and suppliers.

main responsibilities will be as follows:

• Collect, analyze and formalize the client's needs and requirements, in line with the objectives and priorities of the program.
• Coordinate the various stakeholders and ensure alignment between the business teams, IT and suppliers.
• Plan and track program activities, deliverables, milestones, dependencies, and deadlines.
• Consolidate the cost estimates, costs and resource requirements necessary to carry out the evolutions and developments.
• Manage and monitor the delivery of software solutions and adaptations, in compliance with deadlines, quality and agreed commitments.
• Identify, analyze and track risks, problems, dependencies and deviations, and coordinate the implementation of corrective actions.
• Ensure the quality, compliance and adequacy of the delivered solutions with the customer's needs and requirements.
• Ensure the governance of the program as well as reporting and regular communication with the various stakeholders.
• Maintain operational documentation and contribute to the continuity, stability and continuous improvement of services.
• Acts as the application lead for the Administrative Centre's access activities and contributes to client satisfaction.

Skills:

• Agile
• BPMN
• Dynamics 365
• Lean
• Modeling
• MSP
• Prince 2
• SCRUM
• ULM

Questions

• Do you hold a Product Owner certification?
• Are you willing to work three days a week in the centre of Brussels?
• Do you have experience in the management of digital platforms for citizens (CiRM/CMT)?
• Do you have experience in the public sector?
• You need to implement a new process that involves multiple departments, with sometimes conflicting interests and priorities. How do you go about it, from the analysis of the existing situation to the start of production?
• Describe a situation where you had to evolve a process that teams were used to, but was no longer working properly. What did you do and how did you get the people involved to buy?
• The process is launched, but after a few weeks, the results are not there: some employees do not follow the process, the deadlines increase and the data shows anomalies. What do you do?
• Do you have experience in the development of ERP-type solutions?
• Do you have experience in producing and analyzing reports?