Expert Digital Business Analyst Transversal Consultant

Expert Digital Business Analyst – Transversal Consultancy Mission

Keystone Solutions is looking for an experienced Expert Digital Business Analyst to join a consultancy mission at a client site in Brussels. As a Keystone Solutions consultant, you will represent Keystone Solutions while working within the client environment, contributing to strategic and digital initiatives for business customers and users. The working model is 50% on site and 50% homeworking.

Experience in digital client onboarding, KYC and related regulatory processes within a professional banking environment is considered a strong asset.

Mission Overview:

The mission is to drive the development and continuous optimization of the client's digital channels for business customers and users. By combining business analysis, product discovery and data‑driven decision‑making, you will help identify customer and business needs, validate opportunities, define valuable solutions and ensure successful delivery.

We are specifically looking for an experienced Transversal Business Analyst who can take ownership of initiatives and business opportunities spanning multiple products, processes, domains or teams that cannot be managed within the boundaries of a single squad or cluster. Strong stakeholder and project coordination skills are required to drive alignment, structure and delivery across complex environments, including interaction with key control functions such as Compliance, Legal and Risk.

Key Responsibilities:

• Take end-to-end ownership of transversal initiatives, from initial framing and stakeholder alignment through analysis, decision‑making and delivery follow‑up.
• Lead the discovery and assessment of new business ideas and opportunities before they become formal initiatives, including clarifying the problem or opportunity, exploring possible approaches, assessing customer and business value, identifying dependencies and preparing recommendations for decision‑making.
• Structure complex and ambiguous topics by defining scope, objectives, expected outcomes, governance, stakeholders, dependencies and the high‑level delivery approach.
• Coordinate across multiple business and delivery domains, ensuring different perspectives, requirements and constraints are understood and incorporated into a coherent solution.
• Build and maintain strong stakeholder alignment across squads, clusters, business domains, product management, process teams, IT and other relevant partners.
• Identify, evaluate and recommend feasible solution options, balancing customer value, business impact, strategic alignment, cost, risk, operational impact and implementation constraints.
• Translate transversal business needs into clear capabilities, requirements and deliverables while ensuring detailed feature ownership remains embedded within the responsible squads or product teams.
• Prepare decision‑making material and recommendations for senior stakeholders and governance bodies, including opportunity assessments, business cases, impact analyses, roadmaps and implementation scenarios.
• Actively manage cross‑team dependencies, risks and open decisions, escalating where necessary and ensuring sufficient ownership across the teams involved.
• Support squads or clusters by exception when an initiative requires temporary transversal coordination or additional ownership because of complexity, dependencies or capacity constraints.
• Lead product discovery and business analysis activities, including customer journey mapping, opportunity assessment, concept validation, MVP definition, mock‑ups, business‑case preparation and decision‑making material.
• Support implementation and adoption by clarifying business requirements, facilitating alignment during delivery and testing, and coordinating the resolution of transversal business issues.

Preferred Qualifications and Competencies:

• Transversal ownership: Proven ability to take end-to-end ownership of complex initiatives involving multiple teams, domains and stakeholders.
• Strategic and conceptual thinking: Ability to connect strategic objectives with customer needs, business processes and delivery realities, translating complex topics into clear choices and actionable recommendations.
• Discovery and opportunity assessment: Experience exploring business ideas, structuring ambiguous opportunities and developing fact‑based recommendations before formal project initiation.
• Stakeholder leadership: Strong facilitation, communication, negotiation and influencing skills, with the ability to build alignment across stakeholders with different priorities.
• Agile and adaptive mindset: Ability to work iteratively, adjust the approach as new insights emerge and bridge business needs with tangible customer value.
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