Senior Digital Customer Journey Lead – Consumer Lending
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ING Belgium seeks a (Senior) Customer Journey Expert to own the end-to-end experience for consumer loans, from application to disbursement. You will lead the journey with the team, shaping product usage across channels and collaborating with risk, operations, and sales to anticipate customer needs.
In the Tribe Consumer Loans, you’ll join the backend squad Loanbusters, working with Java back-end and front-end engineers to translate business needs into IT requirements and drive the delivery of