Salesforce Product Owner Manager

Job description

As a Salesforce Product Owner, you take end-to-end accountability for multiple Salesforce organisations and lead a multidisciplinary team of around 10 internal and external analysts and developers. You combine product ownership, people leadership, application management and financial management to deliver stable services and sustainable business value. At Equans, we believe that diverse talents strengthen our teams. We actively build an inclusive work environment where everyone feels welcome, can be themselves, and we encourage everyone to apply.

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Your work location: Brussels, Belgium, in a hybrid working environment.
Your Equans base: Phoenix building, Bd Roi/Koning Albert II-laan 19, 1210 Brussels.
Zoom on the job: own the Salesforce product vision and roadmap across multiple Salesforce organisations
define priorities with business stakeholders, architects and other IT teams
translate business needs and strategic objectives into a clear roadmap and actionable backlog
own and prioritise the Salesforce backlog
lead refinement, sprint planning, release planning and acceptance activities
balance Run, Build, technical debt, innovation and platform evolution
coordinate dependencies with architecture, integration teams and other enterprise platforms
prepare for and participate in governance bodies and Steering Committees
guide the long-term evolution of the Salesforce landscape, including platform consolidation, automation, AI and Agentforce opportunities, security, data quality and governance
keep Salesforce aligned with the wider Equans Belux IT and business strategy
lead the day-to-day activities of around 10 internal and external Business and Functional Analysts and Salesforce Developers
manage recruitment, onboarding, holidays, availability and overall team capacity
allocate resources across Run, Build, projects and incidents
establish priorities when demand exceeds available capacity
ensure that the Salesforce team delivers the expected service and business value
take overall ownership of Salesforce Run activities and monitor the operational health of the environments
monitor and follow up ServiceNow incidents and requests
manage and report on SLA and KPI performance
coordinate major incidents and provide timely communication to the business
contribute to functional troubleshooting when required
coordinate technical investigations and escalations with the team, Salesforce and external vendors
ensure appropriate problem management and follow-up of recurring incidents
coordinate Salesforce releases and production deployments
ensure that security updates and Salesforce platform releases are assessed and managed
keep technical and functional documentation current and maintain appropriate support and service processes
ensure that incidents and operational issues are handled effectively by the appropriate people
assess new business requirements and change requests
challenge requirements and proposed solutions when appropriate
prioritise Build activities according to business value, urgency, cost and team capacity
coordinate analysis, design, development, testing, UAT and deployment
ensure that changes fit the Salesforce roadmap and architecture
manage project and Build capacity
monitor delivery, budgets, risks, dependencies and milestones
coordinate communication and change management with affected business stakeholders
prepare and manage the annual Salesforce budget
manage Run, Build and project budgets, including budget-versus-actual follow-up
oversee internal cost allocation, recharging, cost centres, purchase orders and invoice follow-up
provide financial reporting to management, Finance and business stakeholders
identify cost optimisation opportunities and maintain the Salesforce cost model
act as the central point of accountability for Salesforce within Equans Belux
collaborate with business owners, key users, business unit and IT management, enterprise and solution architects, Finance, Procurement, security, infrastructure, integration and middleware teams, Salesforce and external partners
maintain strong relationships between IT and the business
understand and challenge business requirements
explain technical constraints and decisions in clear business language
communicate service performance, the roadmap, priorities, costs and risks
facilitate decisions when business units have competing priorities
prepare decision material for management and Steering Committees
ensure clear ownership and governance across the Salesforce ecosystem
Profile Come as you are, ideally with: approximately 7 years or more of relevant professional experience
at least 5 years of experience working with Salesforce environments