Senior Infrastructure Support Specialist FLU003978
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Location:
Melle (Hybrid) Contract: Full-time (80% regime), long-term assignment
Key Responsibilities
Coordinate and manage hardware rollout planning and scheduling. Communicate with end users regarding deployment activities and consolidate responses. Provide user support and address infrastructure-related queries. Create and maintain FAQs, documentation, and knowledge base content. Monitor incidents, perform reporting, and drive issue resolution. Support project management activities, including planning and tracking. Collect and manage data for billing and reporting purposes. Improve configuration and asset management processes to ensure data quality. Collaborate with project teams and stakeholders to ensure successful delivery. Required Skills & Experience Minimum 5 years of experience in ICT infrastructure support. Experience supporting large organizations with 3,000+ users. Strong background in user support, communication, and stakeholder engagement. Extensive experience with asset and configuration management. Proven experience in incident management and reporting. Experience with project planning and coordination. Hands-on knowledge of PowerApps, Power BI, Power Query, SharePoint, Jira, and Microsoft 365. Knowledge of ITIL principles and best practices. Native-level Dutch (CEFR C2). Nice to Have Experience with datacenter networks. Knowledge of switching and routing technologies. Bachelor's or Master's degree in a technical or engineering field. Profile Strong communicator with excellent organizational skills. Customer-focused and proactive. Detail-oriented with a structured approach. Able to work independently and collaborate effectively with technical and business teams. Comfortable working in a hybrid environment with occasional travel to other sites.
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