Quality Assurance Officer

Follow your heart. Use your head.
Money always puts something in motion. At Triodos Bank, with around 1,800 employees, we make money work for positive social change. Inspired by this mission, we have been financing companies, organisations and projects striving for positive social, environmental and cultural change for almost 40 years. We are enabled to do so by savers and investors who want to contribute to a fair, sustainable and humane society. We invest only in the real economy and do not deal in complex financial products. We also make it a point to know all sustainable entrepreneurs who choose to bank with us.
People make the difference: we are well aware of that at Triodos Bank. Together, we actively contribute to a sustainable society, and of course this starts with our co-workers. Several regular moments of reflection and our systematic focus on personal development help ensure that together we can make that difference. We keep each other on our toes and are all committed to Triodos Bank's mission.
In the KYC&FC department at our Head Office within the team Quality and Effectiveness, we are looking for a professional who enjoys the challenge:Quality Assurance Officer KYC & Financial Crime How you will make a differenceYou will help us 'finance change to change finance', by developing, improving, implementing and executing our KYC & Financial Crime Quality Assurance Framework. For the team, we are looking for someone to carry out the work mainly for our office in Belgium, among others.
In this role, you will:Autonomously perform quality assurance activities covering all financial crime processes, with an emphasis on CDD, Sanctions, Customer Activity Monitoring and Fraud.
Identify in a risk-based manner, instances of non-compliance with KYC policies and procedures and report these and escalate issues as necessary.
Regularly Engage with the local KYC&FC Operating Unit to constructively share cases, dilemmas, and knowledgeEnsure that findings are communicated in a supportive manner, considering development needs and ensuring that findings are communicated to all relevant stakeholders such as the KYC&FC Operating Units and Compliance.
Contribute to proposals for improvements to existing processes and policies to ensure Triodos Bank remains compliant with legal and regulatory requirements and identify gaps in non-compliance where necessary.
Perform delegated activities to support the identification and evaluation of risks, issues.
Support the team leader in collecting, preparing, analysing and finalising reports for submission to relevant risk forums and committees with a focus on topics of specific interest to the Belgian sector.
What do you bring?Your unique potential and your values are most important to us. We seek people who are self-aware and think holistically, always aware of their impact on society, the environment and the economy.
To be successful in this role, you must have:A bachelor's or master's degree, preferably in law, criminology, business economics or equivalent experience.
Extensive knowledge and experience in KYC and financial crime.
Experience in providing training, coaching and feedback with a track record of improving quality standards within an operational environment.
Skilled in collecting and using management information data.
ACAMS qualification (or similar body) related to financial crime or willingness to complete it within the first 12 months of your position.
A passion for crime fighting and a strong customer focus.
Excellent oral and written communication skills.
Speaking and writing French is preferred in addition to DutchExcellent proficiency in EnglishDemonstrable affinity with Triodos Bank's mission and values.
You want to make an impactImpact on society is priority number one, both for us as a bank and for you as Quality Assurance Officer. The fact that Triodos also offers attractive and fair terms of employment is a nice bonus. This includes: An inspiring work cultureThe most important thing about working with us is being part of a community that is changing the world for the better. We are constantly improving our work culture to create conditions where everyone can thrive, so that you are able to:find a sense of meaning in your workcreate positive energy and impact with your colleaguesbuild mutual trust and respect in working relationshipsfind satisfaction on a professional and personal levelAnd, of course, a good salary and nice working conditions (based on Belgian legislation):An annual salary between 54.803 and 75.354 based on a 37 hours workweekan attractive salary package (meal & ecovoucher; group & hospitalization insurance;100% reimbursement of commuting costs; Company bicycle )flexible

working hours
and the opportunity to work from home32 days of paid annual leavea range of education and training opportunitiesDoes that sound interesting?If you feel you want to make a difference, don't hesitate to apply for this position. Although this is a Head Office position, working at ou